What is total quality management

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Total Quality Management (TQM) is a management approach focused on continuous improvement, customer satisfaction, and employee involvement.

TQM involves all employees in a company working together to improve processes, products, services, and the culture of the organization.
It emphasizes the importance of meeting customer needs and expectations by consistently delivering high-quality products and services.
TQM aims to reduce waste, increase efficiency, and enhance overall performance through the use of quality tools and techniques.
Examples of TQM practices include Six Sigma, Lean Management, Kaizen, and quality circles.
TQM requires strong leadership commitment, employee training, and a culture of continuous improvement.

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