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I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
posted on 28 Jul 2024
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
Experienced in handling customer inquiries and complaints
Skilled in providing excellent customer service
Strong communication and problem-solving abilities
Ability to remain calm and professional in stressful situations
My college life was a mix of academics, extracurricular activities, and making lifelong friendships.
Studied hard to maintain good grades
Participated in various clubs and organizations
Made friends from diverse backgrounds
Balanced social life with academic responsibilities
My hobbies include reading, hiking, and playing the guitar.
Reading: I enjoy reading fiction and non-fiction books in my free time.
Hiking: I love exploring nature trails and going on outdoor adventures.
Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and feedback
Proficient in using CRM systems to track customer interactions
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service performance
I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.
I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.
Acknowledge their feelings and show empathy
Explain the situation clearly and honestly
Offer alternatives or solutions to mitigate the issue
Assure them of your commitment to resolving the problem
Thank them for their understanding and patience
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the conversation
Apologize for any inconvenience caused
Offer solutions to address the customer's concerns
Follow up to ensure the issue has been resolved to the customer's satisfaction
I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.
based on 1 review
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