Upload Button Icon Add office photos

Filter interviews by

Akraya Customer Success Specialist Interview Questions and Answers

Updated 6 Nov 2021

Akraya Customer Success Specialist Interview Experiences

1 interview found

Interview Questionnaire 

2 Questions

  • Q1. About myshelf
  • Q2. About my previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and upfront

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce 

(5 Questions)

  • Q1. What's your strength and weakness
  • Q2. About the company structure
  • Q3. About the company
  • Q4. Turnover for last one year
  • Q5. Some interesting questions

Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:
  • About the company and turnover
Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(4 Questions)

  • Q1. Tell about your self
  • Q2. Women empowerment
  • Q3. Why did you choose health care
  • Q4. Tell me about your college days

I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me some bad and good experience you might have had with your previous experience as a customer service executive.

Interview Preparation Tips

Interview preparation tips for other job seekers - The key to crack any interview at any company is not just your experience or qualifications, but also your personality, I.e. the way you speak, the way you greet them, the way you walk in and sit, the manner you show, the way you're dressed,........ To read more..
Visit: -----/
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. How can you customer problem handling
  • Ans. 

    Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's issue

    • Show empathy towards the customer's situation

    • Use problem-solving skills to find a solution

    • Communicate effectively with the customer throughout the process

  • Answered by AI
  • Q2. How can customer evry problem solve
  • Ans. 

    Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Find a suitable solution to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Provide clear communication throughout the process

  • Answered by AI
  • Q3. How do you handle an angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate the issue to a supervisor if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About the working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Friends

Customer Care Executive Interview Questions & Answers

Quess user image Awadhut Ajit Kulkarni

posted on 28 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in providing excellent customer service

    • Strong communication and problem-solving abilities

    • Ability to remain calm and professional in stressful situations

  • Answered by AI
  • Q2. Describe your college life?
  • Ans. 

    My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

    • Studied hard to maintain good grades

    • Participated in various clubs and organizations

    • Made friends from diverse backgrounds

    • Balanced social life with academic responsibilities

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. They will give any 1 topic to speak
  • Q2. What are your hobbies?
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer every question confidently they will select you
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems to track customer interactions

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service performance

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How would you fill a customer something that they will not like
  • Ans. 

    I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.

    • Acknowledge their feelings and show empathy

    • Explain the situation clearly and honestly

    • Offer alternatives or solutions to mitigate the issue

    • Assure them of your commitment to resolving the problem

    • Thank them for their understanding and patience

  • Answered by AI
  • Q2. Do you enjoy communicating with people
  • Q3. How would you deal with on irate customer on the phone
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Remain calm and composed throughout the conversation

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's concerns

    • Follow up to ensure the issue has been resolved to the customer's satisfaction

  • Answered by AI
  • Q4. Do you have any experience in a call centre
  • Q5. Why do you want to work form us as a customer service advise

I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction about working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont be Shay and be confident best of luck

Tell us how to improve this page.

Interview Questions from Similar Companies

Quess Interview Questions
3.9
 • 407 Interviews
Randstad Interview Questions
3.8
 • 260 Interviews
Team Lease Interview Questions
3.9
 • 201 Interviews
Adecco Group Interview Questions
3.7
 • 87 Interviews
ManpowerGroup Interview Questions
3.8
 • 49 Interviews
Iksula Interview Questions
3.5
 • 27 Interviews
NexTurn Interview Questions
4.2
 • 26 Interviews
View all

Akraya Customer Success Specialist Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

3.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
Senior Technical Recruiter
32 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Technical Recruiter
26 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Account Delivery Manager
7 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

US IT Recruiter
6 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
5 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Akraya with

Team Lease

3.9
Compare

Quess

3.9
Compare

Randstad

3.8
Compare

ManpowerGroup

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview