If you recieved a call from client who have suffered through many problems and extremely hyper because of us! What will you do?

Question

Accepted Answer

I would listen to the client's concerns, empathize with their situation, apologize for any inconvenience caused, and work towards finding a solution to their problems.

Listen actively to the client's concerns and let them vent their frustrations
Empathize with their situation and acknowledge their feelings
Apologize for any inconvenience caused and take responsibility for the issue
Assure the client that their concerns will be addressed and work towards finding a solution
Follow up with the client to ensure their satisfaction and address any further concerns

If you recieved a call from client who have suffered through many problems and extremely hyper because of us! What will you do?

Popular interview questions of Customer Relationship Management Executive

Top HR questions asked in Agarwal Packers and Movers Limited Customer Relationship Management Executive