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posted on 9 Oct 2023
I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.
posted on 10 Apr 2024
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
English test for checking the grammar and speaking skills
I applied via Company Website and was interviewed in Jun 2023. There were 3 interview rounds.
BPO stands for Business Process Outsourcing. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or sales.
Customer service involves addressing customer inquiries, resolving issues, providing product i...
posted on 9 Oct 2023
I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.
posted on 19 Feb 2024
Excellent communication from and the great people
Outstanding Supporting Actress for the Comedy Program for the
I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 3 interview rounds.
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others
Empathy is crucial in customer service as it helps build trust and rapport with customers
Empathy can be demonstrated through active listening, acknowledging the customer's feelings, and offering solutions that address their needs
Examples of empathy in customer service include apologizing for inconveniences,...
posted on 15 Nov 2024
I applied via Walk-in and was interviewed before Nov 2023. There were 2 interview rounds.
I applied via Walk-in and was interviewed in Jul 2021. There were 4 interview rounds.
Customer care process involves providing assistance and support to customers to ensure their satisfaction.
Customer care process focuses on addressing customer inquiries, concerns, and issues.
It involves effective communication and problem-solving skills.
Customer care representatives strive to provide excellent service and build positive relationships with customers.
They may handle various channels like phone calls, ema...
posted on 30 Dec 2021
I applied via Walk-in and was interviewed in Nov 2021. There were 3 interview rounds.
Importance of communication skills in customer service
Effective communication builds trust and rapport with customers
Active listening helps to understand customer needs and resolve issues
Clear and concise language avoids confusion and misunderstandings
Empathy and positive language can de-escalate tense situations
Examples: repeating customer concerns, summarizing solutions, using positive phrases like 'I can help with t
Interview experience
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