vSplash Techlabs Senior Customer Service Executive salaries in India

Likes

It is worst experience..they didn’t mentioned in anything in offer letter ..worst salary issues

Dislikes

...e ..internship is training here in their words but I worked Saturdays holidays .end of the month I didn’t receive salary ..it is very good learning about this

Likes

I would rate this company 0 out of 5, and that’s only because the salary is credited on time and there is a minimal yearly hike. Beyond that, the work environment has become toxic, primarily due to poor management. Managers overburden employees, expecting them to work on weekends and holidays without proper incentives. They frequently change holiday calendars for their convenience and treat employees like machines, making them work 10-11 hours daily without extra pay. The CEO’s motivational speeches mean nothing because commitments to clients are made without proper resources, leaving employees to bear the pressure. Managers favor those who blindly agree with them, focusing more on spreadsheets and status updates rather than actual work. The real hard work is done by lower-level employees, but top-level managers take all the credit. Even operational managers force employees to work long hours and weekends due to poor resource management. Many employees quit due to the toxic culture. Taking leave is a struggle, and even if someone is sick, they are still expected to work. To make things worse, management tolerates unethical behavior. A manager involved in a scam-like situation was allowed to continue working with an even worse attitude instead of facing consequences. Final Verdict: If you value your mental and physical well-being, stay away from this company. It does not care about its employees, only about squeezing as much work out of them as possible.

Dislikes

PLEASE DONT JOIN IF YOU DON'T WANT TO SPOIL YOUR LIFE.

Likes

It was permanent work from home and salary was fine.

Dislikes

The culture in the company is the worst. The work life balance is ZERO. They ask you to work on weekends regularly and give no extra salary or comp off for it. If you take a leave in a week, they make you work weekend saying that its your mistake that you took leave, the work needs to be completed. Thats absolutely stupid. They create dramas when anyone ask for a leave. They talk very rudely. No professionalism. If they dont like you, they make you resign by harassing the employees and by creating such situations that employees feel its better to resign then take the stress. working in vsplash is absolutely worst.

Likes

They pay on time. You get your salary on the 5th of every month. It is a basic thing, however I'll still say it is a positive point.

Dislikes

To begin with, the company's culture is TERRIBLE. The way people in the top management speak to their subordinates is crass and sometimes very insulting. It works like a family-owned business. The owner is delusional. He knows nothing about the challenges and difficulties of the employees doing the real work. Top management paints a picture which he looks at sitting in the US. Unaware of the ground realities, he makes really uncalled for and impractical comments in weekly review meetings to the managers. Slides and data are manipulated by people in top management without any information to the managers, and their subordinate managers are left to defend the data on slides and themselves in front of the owner. They are made the scapegoats. The managers are bashed by the top management and owner alike. Relatives (brothers/sisters) of directors work in the teams as regular employees, and they pass on manipulated/ distorted information to the directors and top management, and they make things worse for other employees. There is an extreme level of office politics here. The work hours are again extreme. It is like a 24x7 work schedule with no public holidays. They say they've been in business for 25 years however, they're still struggling to grow. Well, it is obvious why!

Likes

Nothing apart from WFH.

Dislikes

The work culture is worst. They will make you work like a slave without overtime pay. The average sift timing is 12 hours across the departments. The upper management is egotistic with zero brain 🧠. I remember they cancelled all the public holidays just because some of the TLs refused to work in night shift. Employee retention rate is extremely low because of their senseless policies and micromanagement. Due to low employee retention rate they changed the notice period from 2 months to 3 months. No bonuses, zero learning and poor appraisal is what you can expect. No matter how hardworking you are it, 10 percent appraisal is the limit. Director who oversees the content team can't even speak proper English. Content team trainer's English language skills are below average. All the content is created through ChatGpt and there is no room for creativity at all. If their client says "house" is a verb you have to accept it. In the name of writers they have typewriters rather prompt generators. Policies and style guide changes thrice every month. The company requires you to travel once a year to Hyderabad but does not pay for your travel expenses. In the name of accomodation, you get a biya hostel and only lunch is paid. DO NOT JOIN THIS COMPANY IN ANY CIRCUMSTANCES. Also don't pay attention to the some of the positive reviews because the management and HR make post a positive review and ask you to share screenshot.