Vikas Publishing House Customer Service Executive salaries in India

Likes

Work environment is good, Senior management is friendly

Dislikes

Low salary, Saturdays can become working/non-working on their whim, Sexist attitude, No growth, No matter how well you perform, you won't be promoted, Forget about any raise Bias against employees on contract, On becoming permanent they absolutely deny any of your contribution as contract, Won't even consider your skills because of which you are made permanent When you are made permanent they cut money from your in-hand salary to add up to the total CTC Managers are extremely manipulative

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy her

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.