TradeIndia (Infocom Network Private Limited) Senior Customer Service Representative salaries in India

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

There is not a single thing which you can like

Dislikes

Less Salary HR department thinks that they are owner of the company No Work-Life Balance Appraisals are very very late and very very less according to market Working Environment is very very negative No Skill Development High Hierarchy No Cafeteria There is not a single facility for employees Some facilities, For Formality, are there but chargeable. Not employee centric Even tea, coffee, and other beverages are chargeable Cannot use wifi Useless Company

Likes

Flexible time

Dislikes

Work culture, Politics in office, HR Department rude behaviour, No respect for employees, Less salary, Work pressure, No appraisal on time, Managers never takes feedback from us instead they take decisions and make employees follow them, Higher management has a very bad behaviour for employees.

Likes

Talented and very supportive team members and great opportunity to learn and grow your skills.

Dislikes

Too less salary as per caliber and experience and their are no extra but important facilities like cab, lunch, work from home, etc.

Likes

Timely salary credit. Leave approval.

Dislikes

Lost of politics. Minimum knowledge sharing. Minimum scope of improvement. Biased attitude of management/seniors. No recognition of talent/skill. Irrational expectations without proper infra or support.