Soroco Senior Customer Success Manager salaries in Gurgaon / Gurugram (Updated 2025)

Likes

People centric culture, Working in new domain DII(digital interaction intelligence) with growing client base, Strong core leadership, flexible work culture

Dislikes

Salary and Promotion opportunity to new people is very limited

Likes

Collegues, Overall friendly for new engineer and those with less experience, they are considered "WORKING FORCE" of the org.

Dislikes

Poor Management Poor Salary Structure Poor IT policies, inorder to get a laptop, you have to run arround Poor Senior Managers, Work-life balance is always at stake, Customer Engagement can make or break an engineer, Engineering potentials are burdened by client satisfaction. EMs, PMs and Senior EMs are vultures, prople are thrown to fight for themselves and fist over fights.

Likes

1. Work from home flexibility 2. The Vision of the company

Dislikes

1. Poor management 2. Workplace bias 3. Low morale 4. Product - Buggy product 5. Growth opportunities are non existent 6. High pressure environment - always firefighting when deliverables are concerned 7. Internal politics - expect to be thrown under the bus by managers 8. Stagnation in work and role 9. Expect working weekends with thankless job

Likes

It’s a good company with a Vision. You’ll be working with a set of passionate people here. The product is one of its first, and it will be a big deal as more companies go digital and expand.

Dislikes

Work lífể balance could be better. Sometimes, the pressure can be taxing. But it is expected in a start up culture.

Likes

They have started to acknowledge that work life balance was not good. We had meetings till late in the night even though everyone is in India. The company took steps to alter this culture.

Dislikes

Work is not great. Product management function/processes are not followed. There is no validation of the assumptions in building the product. Product features decisions are taken by higher executives and PMs are asked to simply get them implemented. No questions are answered. The product algorithm is a simple mean/median based product. Nothing fancy about it although higher management tries to portray the product as a technological marvel.