Shell Service Manager salaries in Customer Success, Service & Operations in India

Likes

Strong HSSE culture & work life balance with immense opportunity to learn & apply, collaborative approach & completely transparent & customer centric & moving towards ZERO carbonization, biodegradable pack to fulfill their technological & societal responsibility which shows the 3 key elements to love to work i.e. Care, Cash & Continuity

Dislikes

Salary part is OK but Career growth is very slow.

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They have good working culture and overall brand recognition

Dislikes

Lack of long term goal specifically a country like india which is growing rapidly. New CEO changes the pay structure and salary goes bellow to the market standards

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...ify their skill sets, gaining exposure to different aspects of the business and expanding their capabilities In addition to a regular salary, the company provides attractive bonuses, stock options, and other incentives to reward hard work and dedication The company offers employee resource groups that help foster connections among employees with similar interests and backgrounds

Dislikes

The company has strong partnerships with local charities, making it easy for employees to make a real difference in the community

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... the nature & company needs to save cost so that their package can be increased. Makes you feel special & healthy - Top folks & County Chair Team will make you feel special by making you work extra in India and paying you just as much that one can barely buy peanuts ensuring that your health remains at optimum level so that you deliver all the tasks and their package, Bonus & stocks increases. Work from Home - Literally it means work from home a comfort that you have because one needs to work for 15-16 hrs to ensure that your contribution helps top level travel more, work less and enjoy more comfort in their pay package and benefits. Make you feel rich:- Pay structure is so wonderful that we you feel you are from the lineage of Ambani & Adani and you don't need  money in your hand. I was so moved by this gesture I almost went to Antilia to stay with my family. Makes you believe in reincarnation- no matter which faith you belong to top management ensures they are not biased and you believe in reincarnation so that you can do your non office work in your next life. Healthier team - Management ensures that they run special events to pressurize the staff every year as reorg (fancy names like Reshape, Evolution etc..). As a result the top performers or the cream layer staff gets frustrated and moves out of the organization as a result the team is left with non cream staff (non performer) and hence healthy. We all know cream is not good for health & for company as well. Vocal for local -  Indian management is so pro vocal for locals that they will never let them out of the country & ensure that they are so deeply routed for the country that they do not ask to go out of the country for a job. Brings Maturity - within 4-5 months of joining you'll realise how mature you have become as you'll be taught that you have to work harder and harder so that the bank balance and perks increase yours but of the top management. Cost effective - Indian management is so cost effective that even after giving peanuts they will find a way to reduce that next year which helps them to increase their by the same percentage they reduce for others. Cost management - A speciality of the company is to manage cost effectively. They will reduce the spent on required things but will spend lavishly on things which are not required e.g. coffee area renovation every 2 years, world class speakers and amplifier to play music in the cafeteria where you can forget the office tension while eating lunch from a provider who cares less. Non biased approach - Top management not biased at all for diversity. They will ensure that there is a diversity at top level even though the person hired at the role doesn't know anything but that's okay as one of the goals of the organisation is to be a top Diversity and inclusive organisation. Fair Management - top management in india is consistently fair and non biased to the organisation goal. Irrespective of being the low cost establishment globally Indian management always ensure that the staff in India consistently gets lesser benefits, perks, bonus, stocks and salary compare to other establishment across globe. Such a dedicated management is rarely seen

Dislikes

Mangement and thier style of work

Likes

For now nothing to say. Every benefits were stopped in the name of cost cutting.

Dislikes

... industrial mindset of absorbing employees blood and not providing any benefits. Promotion takes minimum 6 years, And salary standards were only 40-50% compared to others and not 75%. Top level of management focus on how to destroy the shell culture and make own benefits.