Principal Global Services Customer Care Executive salaries in India

Likes

I did like the culture of PGS before 3 year. Now in these days the function has been changed and only the relationship with our manager and understanding that is good.

Dislikes

...payment method and the promotion structure. PGS have a term that called Prinpay. That means you have to keep your 10% of salary deposited to company till a financial year. Once that year ended then you will receive the amt from that 10%. It depends on your and companies performance. That means you will never get your entire 10%. You will always received an X amt from that 10%. And they also called it as performance incentive.

Likes

Company culture is little good here. Relaxed life its recommended for people who want to retire at such office. medical insurance, transport facility, infrastructure is appreciable. Few people at principal are like diamond.

Dislikes

...c by theirs politics the themselves will not grow and will not let anyone grow. Less Pay- very less pay as compared to competitors. Night shift is mandatory for operations people, and Night Shift allowances are less.

Likes

Competitive Compensation & Benefits – The salary structure is among the best in the industry, with excellent perks such as comprehensive insurance coverage and a free cab facility. Overtime Allowance – Employees are fairly compensated for extra hours, which is a rare but valuable perk. Work-Life Balance – No weekend working policy ensures a good balance between professional and personal life.

Dislikes

Emerging Micromanagement Culture – The new leadership is leaning towards micromanagement, which risks undermining the strong, employee-friendly culture PGS has upheld for 16 years. Canteen Food Quality – Except for the Biryani, the food quality is subpar, and prices are on the higher side, making daily meals a struggle. Career Growth Challenges – Promotions are relatively slow, making it difficult for employees to climb the corporate ladder. Bias in Growth Opportunities – There is noticeable favoritism towards employees who joined as trainees, while lateral hires often find themselves sidelined

Likes

Initial work culture of Principal was very good early management used to focus on employees growth , learning with. No micro-management but starting from what you are wearing to what are doing everything is monitored .

Dislikes

No better salary hikes Micro-management Focus shifting towards cost cutting and being like service based company instead of product Not good for career growth Management will focus more on you wearing collared shirt with tucking instead of quality delivery

Likes

1. Work life balance 2. Flexibility 3. Hybrid work mode

Dislikes

...eason 3. Notice period is 3 months 4. Lack of maturity with new management 5. No HR - Employee colloboration rather blind trust on managers on even salary discussion. 5. No way to get individual Manager's feedback rather as group which helps poor manager to be still safe side.