Netcracker Technology Senior Analyst salaries in Customer Success, Service & Operations in India

Likes

Not so good in terms of compensation, they haven't given increment since 2.6 years. Now they are promising from last 5 months to give hike but now I knew what kind of organization is this.

Dislikes

Kind of bad in terms of employees basic needs.

Likes

Salary structure

Dislikes

1. Job security is zero 2. Russians control everything and they are 3. more agressive and less process oriented 4. Managers dont care for care progression of people working under them 5. Most teams work in isolation 6. Team building and individual connect is zero

Likes

Compensation structure is better pay well as when there is a requirement. You can learn good domain knowledge being telecom company.

Dislikes

Workload is worst for someone , for someone no work assigned for months. Compensation offers only when there is need, absolutely no job security. India HR is the worst, overall India IDC is the cost centre and no other decision making, Russian management domination, worst work culture, no decision making power for Indian management. Terrible exit process, within day or two exit process they do, absolutely no trustworthy & unprofessional and unreliable HR people and company, even experience people don't have job security. Russian people escalation taken very seriously but we don't have any way to escalate against them. Overall work culture is terrible, experience people must think twice before joining. Learning culture has no value.

Likes

The only benifit is the standard package that they provide

Dislikes

Poor management No opportunity to learn new things You have to work independently, there is no concept of team work Rather than analysis it's just documentation work

Likes

...es aren't tracked like service based companies. But there will be fixed timings. Salary is on a bit higher compared other similar product based companies. Hike percentages will be around 10% (first two hikes will be 12% and 16% for freshers). Job security is good. Cost cutting will be done by removing amenities or delaying the hikes, not by laying off.

Dislikes

Work satisfaction will not be there. Very old product. No platform to learn new technologies. Learning new skills is not a priority. Timesheets need to be submitted at the end of every week even if there isn't much work. It will taken very seriously. Will be a bit difficult sometimes. Company culture is still age old. Need to call everyone 'sir' and hierarchy is still there. Managers aren't friendly but helps much technically. Seniors hangout with seniors only.