National Australia Bank Senior Customer Service Associate salaries in India

Likes

Salary is on time

Dislikes

In India it is NAB innovation Center of India Pvt Ltd but in real it is NAB BPO go serve Australia. Upper Management is working like they are working as vendor they are only forcing their employee to not questioning if anything is going wrong. They are not sure that they are having culture of working from office or working from home culture. Shift can be change anytime but they will not give you shift as according to you. Increment will be done on sept but will apply from Jan management is not having any answer for the same. If you are working hard for a year then they will try to give you warning letter before your increment so that it can impact your increment.

Likes

Likes Are you joking Nothing is good if you get offer don't ruin your career to join this company else you will regret your entire life.

Dislikes

...in roles. Job security: Concerns during organizational restructuring or changes. Compensation and benefits: If employees feel these don't align with industry standards.

Likes

Hybrid culture

Dislikes

No additional benefits apart from Salary . Politics . No transparency . No SOP of process . Multiple updates regarding the process every other day . Don’t join Team ocdd if you wanna grow in your career . Things are very messy in this process . Year end hike is like 0-5 percent . Leads are managers walks around with very small ego .

Likes

They pay you decent salary

Dislikes

1. Dominating environment 2. Your voice will not be heard 3. False promises for shift allowances, shift rotations, etc 4. work-life balance is at the lowest 5. Mental and Health Harrassment 6. Indian Management is way too pathetic 7. Since this organisation has recently established in India so for every issue you face they will answer it stating that we are base lining things and will take a while to address your concerns.

Likes

Nothing to like about this organization.

Dislikes

1. Discrepancy between the salary they offered ( mentioned in the offer letter ) and what you actually get monthly in hand. (changes in the HR policy which you are bound to accept) 2. Not providing Cabs ( at the time of joining they said that they were planning to provide cabs once the headcount increased but after joining they said there is a cost involved in that so they can't provide cabs) 3. Cafeteria - this company doesn't have its own cafeteria for its employees. We had to share the Gartner Cafeteria for which we were allowed for only 1 hour in the morning and 1 hour in the afternoon. now coming to the work-related issues - 1. No internal QA teams - there is no internal QA team established so external QA feedback will directly hit your scorecards and later on that will impact your rating, bonus, and appraisal. 2. TL does not have the necessary process knowledge or basic professional manners to handle a team. 3. Managers /TL are not approachable you cannot reach out to them for any professional issues if you do you will be asked to simply leave the company as per them "there are 4 people in line waiting to join "NAB. ( there are the exact words spoken by the inline manager) 4. No transparency / No documentation - Every discussion you have with your TL or manager is verbal and later they will deny any conversation you had with them. 5. Rude and unprofessional behavior - TL or Managers are rude. they think they are paying us from their own pockets. 6. Partiality or Favoritism - TL/ Managers favors specific employees you will surely get a promotion if you pay special attention to them ( if you know what i mean) 7. Policies are not employee-friendly but Manager-friendly. The manager will try to discourage you from reaching out to HR and according to him "the HR will do whatever he says" (again exact same words told by manager ) 8. HR Department is of no use. They exactly do whatever the management says. They are puppets. 9. No appraisal and the manager says don't expect too much to avoid disappointment in the future. Note - If you are still a part of this company. Leave as soon as possible. Horrible company to work with under poor leadership. If you are planning to Join this company please look for other options.