Mobikwik Senior Customer Experience Specialist salaries in New Delhi

Likes

Best company in my 9 years of tenure where there is 0 salary deductions even in the “pandemic” and the appraisal rate are higher.

Dislikes

HR has 0 value in terms of employee acquisition and retention as the Boss is the decision maker whether to keep the employee or fire by creepy politics and unnecessary pressure. One can learn corporate politics easily and the person who hates politics will not be able to survive. Need to work on the manager’s and not the front-warriors. It’s not the company but the employees/ boss’s.

Likes

1. Work life balance is okay. But the salary is not good enough so start looking elsewhere. 2. If you are a fresher you will learn and gain somehing new which is valuable. But this company is not worth staying for more than 1 years. Don't join here if you have other offer.

Dislikes

1. Toxic work culture with poor top management. No employee friendly policies. Complete WFO even for tech teams. 2. Adhoc tasks after sometime without sprint planning. High work pressure on such tasks which can't be completed instantly, foolish management doesn't understand. 3. No proper planning and company vision. 4. Too many ongoing issues with no accountability. Usually the juniors are thrown these problems to deal with. Poor laptops for working. Poor infra. 5. Internal politics - favoritism and bad appraisals. Top management keeps complete pay. Micromanagement. 6. Poor and messy codebase with no documentation. 7. Poor hiring process. No proper referrals. Talented folks are not retained. Fools are hired in top management. Looks like company will only have a better management and future when acquired by a big player.

Likes

When it comes to salary benefit I would surely said that it was quite impressive.

Dislikes

I had an experience of one year and couples of months with MOBIKWIK process but my experienced with Mobikwik Pvt.Ltd on Avsar payroll ( third party) was literally unprofessional and unethical. I hope this should not happen to any of the employees who all are working with the third party like AVSAR ( SPNN ) Pvt.Ltd

Likes

Nothing .. :(

Dislikes

...es can't reach to HR team for FnF and other relevant documents post resignation. Also company do not process the variable pay amount if you have left the organization even though it is mentioned over the offer letter. This is completely terrible and would never ever recommend anyone to join this organization.

Likes

Good compensation, nearly on par with market standards

Dislikes

Zaakpay vertical is still in its startup phase with a live product of 7 years. Hence work is too hectic, as management expects even new joiners to know end to end about the products