MasterSoft ERP Solutions Customer Support Associate salaries in India (Updated 2025)

Likes

Remuneration part is the only thing which is good.

Dislikes

They have an SLA for 2yrs. They can hold your salary for 2-3days sometimes. If your are in sales then 18-20days of continuous travelling will be there. Without any prior notice they can terminate the employees. No proper training will be given to you if your are in sales.

Likes

The team was good. There's little to no issue with the job security.

Dislikes

Salary was in the lower side. The company HR management is not employee friendly. They have a typical bond period, which is not a good sign for any company.

Likes

Fresher and Experienced employees who got the offer from this company please do not join this company. I think you get the offer of implementation support engineer or marketing or development or tester. Please do not this company. The notice period is 3 month and management behaviour is very bad ,it's my personal experience and I have given my reference to my multiple friends they are harrassed by management. You know when you leaving the office after serving the notice period ,they will mention on your final document, your working process was very slow you are not able to do the task and you have not good knowledge like that words in your feedback.

Dislikes

...y please go , I am 100% sure you will suffer with politics and micro management. They are also holding the salary ..... I was working in Mumbai but nagpur have same problem.

Likes

I learned here to manage too much work pressure.

Dislikes

Low salary package, fake promises of good increment, they even don't provide increment letter by themself, worst HR policies, worst HR, poor technical knowledge, bad language by superior, performing candidate get overloaded by work, u can't had lunch with team if they are using canteen facilities u need to sit separately, worst transport facility where senior got priority to have seat in bus, HR policies got changed after every week, security guards are very rude and mannerless, transparent seating arrangement will made you uncomfortable at working place, flexible timing is a fake promise they deduct salary

Likes

The workspace and work culture here is ideal how one thinks the company should be. The seniors are helpful and team is supportive. Started working here as a fresher and not regretting the decision. Encouragement to open communication and leadership is here. It's been a month and I'm enjoying working here.

Dislikes

Alternative Saturday working but it's fun as it's a half day.