MasterCard Technical Support Executive salaries in Customer Success, Service & Operations in India

Likes

brand name; good salary- pays well above market (that locks in employees basically); job security; exceptional parental leave policy (both maternal and paternal); best in class health insurance (have not seen this anywhere); 20 days work from anywhere policy (can work from anywhere in the world); generally empathetic culture where people acknowledge you have a life and family and allow exceptions without the guilt trip

Dislikes

very little opportunity to create impact at scale as this company is a behemoth- policy, culture, systems- everything contributes to the general lethargy; products dont have great India market fit as Indian market has changed rapidly before Mastercard caught up (possibly cannot catch up)- this demotivates team a lot

Likes

They offer best compensation in industry

Dislikes

Politically driven BFC in Gurgaon where couple of directors are driving a culture of favouritism and who would like to throw team members under the bus rather than owing to their own mistakes.

Likes

There is job security and perks are better than most other companies in the same sector.

Dislikes

However, compared to It's direct competitors it's compensation is low.. No work from home is allowed for long term and this lack of flexibility is a serious disadvantage..

Likes

Work life balance Thats it nothing else

Dislikes

1. Salary compared to 2000’s paycheck, and as per HR it’s market standard 2. Like a big MNC which thinks india as a hub for less money will work 24*7 3. Won’t fire anyone but would make scenarios as such that the employee would eventually leave 4. No retain policy, as they think MasterCard is a brand anyone would die to replace you. ( 5-6 position have been closed in a year as no one joined as replacement this is the brand value) 5. Acquires small companies and then treat their employees as step employees

Likes

Great company to work for. Policies are employee centric and benefits are great. Flexible in timing, have good Bonus and stock options for high performer. Medical insurance is 3 times of most companies, Term insurance is 3 time of your CTC, 37 annual leaves, 15 public leaves, 16 weeks paternity and 6month maternity leave. Development plan to build your own career and guidance move into technology or jobs role you want to move to

Dislikes

None