iMocha Customer Success Manager salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

Good opportunities for freshers to learn. Few managers are top notch to work with

Dislikes

Culture The Hr team especially the director Management is biased towards their selected people Personal Relationships valued over Performance No timely appraisals or meetings Extreme politics and groupism Not worthy for experienced folks Extremely bad job security

Likes

Work Life Balance

Dislikes

Bad culture Everyone is laid-back Management is bottle neck No clear vision of the company Leaders of every department don't get things done No tracking of what employees are doing

Likes

Nothing, the owners don't have a sense of running the company, they might know how to sell but not how to run a company.

Dislikes

There is no job security, they hired around 50 employees in Feb 2023 and then all of a sudden layed off in May 2023.

Likes

Leadership of the organization are very approachable and ideas are always welcomed, lot of space is being provided to experiment and test new strategies. Most importantly they treat employees as family and always considerate of your work life balance.

Dislikes

Some Team Managers doesnt treat employees in a healthy way . Need to address the issue and have a employee feedback system that is anonymous as mostly people hesitate to raise their concerns in team meetings.

Likes

- Work culture is amazing, the people here are very helpful and supportive - Focus on learning and improvising your work is the priority here

Dislikes

- Random firing of non-performing employees without any PIP - Promotions and appraisals are quite low specially for people not working from the office