Hero MotoCorp Customer Care Manager salaries in Surat

Likes

...nch in the office 7. Bus service from jaipur city to Kukas (office location) 8. Good salary for an OEM 9. Reasonable job security (although there was a compulsory VRS in the past)

Dislikes

1. Lack of concrete processes that eliminates human errors 2. Poor documentation level. Past learnings are not recorded as they should be 3. Poor planning and prioritisation . Plethora of models/variants vs limited time. 4. Poverty of ambition : doesn’t aim to be the market leader in terms of technology or new product. The vision steers towards revenue and automobile market share primarily . 5. PDCA is rare 6. Project management team is more concerned about time than Quality and cost.

Likes

Salary on time. Almost fair appraisal process.

Dislikes

Please join if you want to do outstation travel for 18-20 days with relatively less amount of TA and 10yrs old hotel policy. Unnecessary targets in service parameters. Planning department is here to remind you in which parameter you are not focusing not in how you should work. Unnecessary poking of CSPD. No work life balance. Now a days job security is not there. You have to give full explanation and you have to be responsible if you have not travelled in one month no matter you are down from health point of view or your closed person dies. Absolutely zero skill development program for field employee. If you don't have any option left then only join.

Likes

...tive aura there . However Management decided to mess it up. They announce VRS. VRS was not only targetted at some aged elederly people who are getting fat pay. Rather it was for full company. I have seen people with 5-7 months of experince being fired in name of VRS. There is no guarentee, frankly speaking, as to what they do and when they do. All the HOD's that were there have been fired ( under VRS) . All of them are at good places now but the thing is whatever people are there.... They even themselves dont know how long will they be there . They keep on talking about a VRS list that is coming. So better align yourself if you are going to join this company..... It is indeed a good company with beautiful people abd energetic environment bug what use it is of if the management is ready with a LIST of VRS every now and then.... Savdhaan Rahe Satark Rahe.....

Dislikes

6 days weeks..... But I have heard that 5 day week is going to be implemented there...

Likes

Culture, work life balance excellent, extra curricular activities, feels like festive season at year end.

Dislikes

Away from city, salary disparity, your junior might getting better salary than you , outdated Bell curve method while giving annual upraisal.

Likes

Nothing to like in this showroom they stole customers and staffs both

Dislikes

...to 7 but actually the time goes up 8 or 8:30 and some times is more than 8:30 And salary date is not fixed they only give salary when they have money and muharat likely to be 10th of every month to 15th of every month And after joining the duty in any department the owner said that you have to do all work in that salary