Hathway Engineer- Customer Support salaries in Surat

Likes

Good work environment and best thing is interaction with customers.teammates are supportive and management is transparent.

Dislikes

Salary is decent but career groy is zero.its a contract basis so no hikes. Management doesn't address our issues.

Likes

Nothing totally waste of time

Dislikes

...nce, no respect. The building where I worked was in a stage of being demolished. The manager would never come to office and he gets the salary for doing anything whereas we work for twelve hours from 9 in the morning to 9 in the evening and gets paid meagre amount. They cheat customers for the worst service they provide. Manager in chennai and T.L in Vellore are biggest thieves they loot a lot of money from customers and doens't even provide bill for the modems they collect back from customers when they don't need the connection. They have also recruited goons kind of people within the network support team

Likes

Hathway given a position in covid, salary also good but weeks off are not so interesting mainly as a network engineer need to attend calls and closing tickets is our task.... So I am fine with hathway.....

Likes

Yes sir, how long has he been working, but he has not been able to pay the salary, he has not bothered yet or when he will, he has paid 500rs 1 time in 5 years, he has not said anything, but everything is fine.

Dislikes

The company is good but the people we have met do not talk for us, just see something for us.

Likes

I don't know how to appreciate Hathway exactly! where is in this worldwide pandemic everyone is unstable and under cost cutting either with salary or permanent disability of their job, our organisation supported us till no end. HRs, our vertical seniors and the management is quite supportive.