Gears India Customer Support Agent salaries in Kolkata (Updated 2025)

Likes

All are good, I'm from CSA Ops department, good working environment, No work pressure at all, no stretch, seniors are humble and helpful.

Dislikes

The compensation is below market standards. And no such dislikes.

Likes

There are several things that I like about working there but the major thing is most of the time we don't do anything. We just chiling at cafeteria all the time I'm from TnS department.

Dislikes

There are tons of partiallity between agent and overheads. Overheads (TnS and GUO) think that they are the owner of this company but they forgot that they are just a f*cking employee of this firm.

Likes

Worst Management ever I have seen. People are not recognising the person who performing well and who have knowledge about the job roll. If you need promotion then you have to follow the oiling and buttering process.

Dislikes

People are targeting the person who is not following the oiling and buttering process. "0" job satisfaction.

Likes

Some colleagues were too good.

Dislikes

Management doesn't recognize the process knowledge. Quantity of work is more important than quality of work. Job security is 0. Scope of skill development is 0. The behaviour of some overheads is terrible. Some people don't know how to behave. Horrible shift timings. No Cab facility for Morning shift. Some people who are not qualified to be agents or associates are sitting as TL and QA.