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The top management need to change the many which is became monopoly, Directors and MD need to concentrate o the service standard which is drastically goes down day by day and the reason behind is the culture and unprofessional HODS. Salary,staff food and staff welfare is the main reason of because of which it's a difficult task to retain staff. Less men power and unprofessional staff they are compromising the hotel standard by doing cost cutting .these all things need to bring to Owner notice for improvement guest service and to maintain standard.Request respected CMD Mr.Sunil Teddy to look into it .
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