Delta Air Lines Customer Care Executive salaries in Shillong

Likes

A good work life balance. Some sort of flight benefits. (Not fully free but you will get a best price for flights) Health benefits. Free food. Free cab.

Dislikes

Very less opportunity to learn new technologies Late night calls Once cloud migration will complete then there will be only support work. Less promotions. Salary hikes are also not that great.

Likes

Good travel benifits and employees wellbeing programs Free food and company cab flexible working hours Learning opportunities

Dislikes

Mandatory office working days of 10 days in a month No permanent work from home Late night meetings with US time zone

Likes

Benefits

Dislikes

Managers are king here. You have to think how you can show off than investing your mind into something fruitful Largely projects driven by vendor partner India team hardly has any power for decision

Likes

Good work. Good people. Many partner airlines and if you are a traveller you can go to many countries at 1/5th of a price.

Dislikes

Hybrid model. Delta doesn’t fly in India so missing out perks of free travel. 😅

Likes

Overall Benefits are good. Since Zulu Modernization work is going you will get to work on Aws/ Openshift projects

Dislikes

Airline benefits are not worth for DTH. Also work.life balance gets affected in most teams since all the stakeholders are in US. Most of the offshore managers have less decision making power compared to their US counterparts. Recently layoffs are happening in the US and management is pressuring offshore managers to identify weak performers to put in PIP. Direct layoff might not happen since they have started theor operations recently in India. The hike is also turning out to be mediocre recently. While the US employees get the profit sharing on top of their CTC, DTH employees can get only max 100% of the bonus which is already a part of the CTC. Many companies give over 100% if thr performance of the company is good, but Delta choose not to give their India employees extra bonus when the company allocated almost thrice of last years profit sharing to this year's bucket.