ClassKlap Customer Success Manager salaries in India

Likes

It ruined my 2 years, We were given assurance regarding salary hike and promotion but it never happened moreover Classklap layed off half of it employees on March 31st starting of the lockdown.

Dislikes

No growth, Fake promises and commitments.

Likes

Specifically within the content team, there have been productive interactions. People are nice to each other in those teams. Sharing of food during lunch hours, accommodating each other's views, providing ongoing support is present. Learnt a lot about publishing and online material. Only one person from the management new her job and did it well. She was based out of Bangalore. She headed the content team but unfortunately she left the company too.

Dislikes

...ay if they have to fire someone, they'll do it one day before the month ends. They put close to 100 employees on leave without pay for a whole year with 2 days notice. HR manager is good for nothing. Takes multiple emails and many escalations to get her to even respond to an email. Misuse of funds received is a common game by the management and specially across sales and business team. New content head has no voice. Blindly supports all wrong doings and covers up too! Has no empathy for any of her team members unless she wants to get work out of them. All in all a very toxic work culture with very little growth and a lot of expectations and tons of false promises.

Likes

The people at classklap were very interesting and had very good profiles. There was technically a lot to learn from each other. I also liked the attitude in giving support to each other informally even if a person belonged to a different team.

Dislikes

...individuals are blamed in turn.creating an atmosphere of fear and hiding errors. There is no opportunity for growth professionally and the pay is abysmal. I would not recommend this place.

Likes

Company work culture is good, space for learning and they understand the school business pretty well and give employees time to prove themselves, they don't hire n fire

Dislikes

Compensation is very low as per industry standards

Likes

Opportunities to learn on my own by making mistakes and at every step the set process helps to understand the kra very well. Good team of Training specialists lead by a passionate and empathetic leader.

Dislikes

There is nothing as such which I deslike at classklap. Its a great place to work. Ofcourse more enthusiastic people can take it to next level.