CitiusTech Lead Customer Support Executive salaries in India

Likes

Hybrid and flexible working hours. Work-life balance. Weekly snacks and events. Good culture - addressing everyone by their first name (flat culture), business casual dress code allowed, good for experienced individuals, bad for inexperienced freshers. Monthly 8 days work from office (not mandatory to complete 2 days per week, could be completed consecutively in a row). Excellent admin team to resolve technical issues.

Dislikes

...ood. Many and frequent layoffs happen every now and then. Hire and fire culture. Poor promotions and salary hike (0-3% of base saalry). For me, no hike happened for one entire year even after giving my 100%. 😭 No formal recognition or certificate of appreciation even after working on a project for 2 years. Toxic manager with zero skills and understanding of the project. Hiring, appraising, conferring certificates, providing formal recognition, providing hikes to undeserving managers/team leads/employees. Management is THE WORST and is almost completely responsible for all these negative feedback. Skills development is limited. Only a few projects and worth working on. (Craneware, DaVita, etc). Monthly calendar enrollment for upskilling and training requires manager's approval and most managers don't approve, not because they don't want to but because of the limited time period before the deadline to approve it. Also, some managers don't approve it because they either don't receive the email to approve or they get hundreds of emails per day so they miss those approval emails. This hinders upskilling of the employee working under that lazy manager. 😢 Immediate actions to be taken by the management: 1. Reject hire and fire policy. 2. Reject false promises. 3. Keep managers and team leads in check as they exercise their authority over their juniors. Rather than doing their own work, they ask juniors to complete their part of work on their behalf. 4. Improve salary hike or else expect voluntary resignations just how it is happening right now. 5. Forget about undeserving employees who just waste company resources; but those who really merit hikes/appraisals should receive decent salary hikes. (Not peanuts such as 1-3% hike, come on! It's a billion dollar company - unicorn. Please have some self-respect.) 6. Some managers misuse 1-on-1 to include TLs in the same appraisal meeting, thereby making it a non-transparent (2-on-1) and biased process. Such managers must be fired instead of deserving employees.

Likes

On-time salary,

Dislikes

No work-life balance. They will make us work for 10 -12 hrs a day. we can see a lot of partiality and managers are egoistic. Job security is nill, you can be out of the project anytime. No option for skill development and even though you have an opportunity to upskill yourself so called egoistic manager will never allow you.

Likes

Good work culture of the company. (But company cannot take stand for its employee if client's work life balance culture is worst w.r.t to other project clients)

Dislikes

Poor growth trajectory in terms of skills and compensation.

Likes

Citiustech prioritizes skill enhancement and continuous learning. It offers a positive and conducive work environment. CitiusTech is filled with supportive and friendly colleagues.The flexible hybrid work model provides a great balance between remote and on-site work.

Dislikes

The management's approach is quite ineffective.The appraisal process, especially regarding compensation, is unsatisfactory.

Dislikes

...t of politics in company, Company don’t care about employee’s work life balance. Extra working hours but you will not pay for that. Very bad appraisal, even if you work hard, you will not get good appraisal