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THE LEELA PALACES HOTELS & RESORTS

Compare

based on 689 Reviews

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Reviews
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THE LEELA PALACES HOTELS & RESORTS Customer Success, Service & Operations Department Reviews

Updated 25 Feb, 2025

Overall Rating

3.2/5

based on 17 reviews

Rating distribution

5

9 (52.9%)

4

2 (11.8%)

3

3 (17.6%)

2

1 (5.9%)

1

2 (11.8%)

Category Ratings

3.8

Promotions

3.7

Work-life balance

3.7

Skill development

3.6

Job security

3.6

Salary

3.6

Work satisfaction

3.5

Company culture

What employees say about THE LEELA PALACES HOTELS & RESORTS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

46% employees reported

Flexible timing

62% employees reported

No travel

70% employees reported

View more detailed insights

Gender based rating

2.2

Rated by Women

6 reviews

3.6

Rated by Men

10 reviews

THE LEELA PALACES HOTELS & RESORTS is rated 3.2 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects an average employee experience, indicating moder ... Read more

THE LEELA PALACES HOTELS & RESORTS is rated 3.2 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

3.2

• 17 Reviews

Food, Beverage & Hospitality

4.1

• 392 Reviews

Finance & Accounting

4.2

• 20 Reviews

Sales & Business Development

4.0

• 19 Reviews

Human Resources

3.7

• 14 Reviews

Production, Manufacturing & Engineering

4.4

• 10 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

17 reviews found

Sort by: Popular

Director in Udaipur

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 03 Aug 2023

Likes

Nothing specific

Dislikes

Actually there is no vision of company. No culture set yet. Company is like startup post Brookfield acquired it. Finance CFO is running hotel business. This situation can explain how culture would be. Job security is zero. Though i am working for few years but job is not safe at our senior level. Attrition is really high. Around 76%

Skill development - Bad
Job security - Bad
Work satisfaction - Poor
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Front Office Assistant in Bangalore / Bengaluru

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 28 Nov 2024

Likes

They provide good training and always focus on accuracy.

Skill development - Good

Dislikes

Some leaders do body shaming and partial to those employees who are good looking. They also insult their employees and make the feel ashamed at any place and at any point of time

Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Room Attendant in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Feb 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Top THE LEELA PALACES HOTELS & RESORTS Interview Questions

asked in Dcdp interview

Q1. Start with introduction.

View answers (2)

asked in Trainee interview

Q2. Types of biryani?

View answer (1)

Get interview-ready with top interview questions

View all 13 questions

asked in Food and Beverage Team Lead interview

Q3. What are the fundamental principles of the food and beverage industry?

View answer (1)

asked in Intern interview

Q4. Size of whiskey glass

View answer (1)

asked in Front Office Executive interview

Q5. What is important in hospitality?

View answers (2)

Food & Beverage Team Leader in Gurgaon / Gurugram

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Mar 2024

Likes

Brand value, clintel is good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Long working hours.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jun 2023

Likes

It's a great hotel and the way of treating People is excellent and service, food all Are excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

They are no dislikes

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Telephone Operator in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 14 Aug 2023

Likes

Very safe and friendly environment to work with and more of opportunities to learn about skills....

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Long time working...

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior Manager in Gorakhpur

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Aug 2023

Likes

*learning environment *flexibility to work in wide area *Good coordination and communication

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

*adoption of new technology *traditional practices

You are reading trusted reviews. Keep reading to find out more about THE LEELA PALACES HOTELS & RESORTS.

SPA Therapist in Chennai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jan 2024

Likes

High standard

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Their is nothing i dislike about it.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Guest Service Associate (working remotely)

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Dec 2024

Likes

It's the worst place to work they will let you work for 14 hours.there is no personal life..Very abusive place to work as well as toxic

Dislikes

Worst palace to be part of

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

1i dont now (working remotely)

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Nov 2024

Likes

1 years 5 month6

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

1 years 7 month

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

telephone Manager in Mumbai

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 24 Jul 2023

Likes

Nothing much to say about the place

Dislikes

Bad culture and no support from team

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Wifi support Executive in Mumbai

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 25 May 2022

Likes

Most learning opportunities & better for career growth

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

Sometimes it takes too long to recognise a good employee's value.

Salary - Bad

Work Details

It was all good , i learnt a lot ,my manager was too good.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee in New Delhi

Full Time

·

Service Delivery Department

5.0

posted on 05 Jan 2024

Overall Rating

Commis Chef in Chennai

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 09 Aug 2020

Likes

They are not supporting.

Company culture - Good

Dislikes

Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Back Office Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Jan 2022

Likes

Overvall Experience was Really Great

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Work Details

Work days: Monday to Saturday (Strict Timings)

Senior Associate in Bangalore / Bengaluru

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Sep 2017

Likes

It was my first job in The Leela palace Bangalore.It was memorable days.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Nothing is their to dislike about the The Leela palace

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

CRM Executive in Mumbai

Intern

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Jul 2023

Likes

The culture is good Food on time Offs on time

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Longs hours

Work Details

Work days: Rotational Shift (Flexible Timings)

Top trending discussions

View All

Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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More about working at THE LEELA PALACES HOTELS & RESORTS

HQ - Mumbai, Maharashtra, India
Hospitality
1k-5k Employees (India)

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 THE LEELA PALACES HOTELS & RESORTS reviews submitted by THE LEELA PALACES HOTELS & RESORTS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if THE LEELA PALACES HOTELS & RE...SORTS is the right company for you. 46% of employees reported the working days at THE LEELA PALACES HOTELS & RESORTS as Rotational Shift. 62% employees reported the work timings at THE LEELA PALACES HOTELS & RESORTS as Flexible timing. Read more

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THE LEELA PALACES HOTELS & RESORTS Reviews >
THE LEELA PALACES HOTELS & RESORTS Customer Success, Service & Operations Department Reviews Reviews

THE LEELA PALACES HOTELS & RESORTS Salaries in Customer Success, Service & Operations Department in India

Front Office Associate 8 salaries	₹2.2 L/yr - ₹3.1 L/yr
Guest Service Associate 5 salaries	₹2.1 L/yr - ₹4.2 L/yr
Information Technology Assistant 3 salaries	₹1.7 L/yr - ₹2 L/yr
Food & Beverage Team Leader 2 salaries	₹3.5 L/yr - ₹4.4 L/yr
Front Office Supervisor 2 salaries	₹2.8 L/yr - ₹3.2 L/yr

Explore more salaries

Employee Benefits at THE LEELA PALACES HOTELS & RESORTS Customer Success, Service & Operations Department

Office cab/shuttle

1 total response

International/On-site exposure

1 total response

Free meal

1 total response

Job/Soft skill training

1 total response

View All

Compare THE LEELA PALACES HOTELS & RESORTS with

Oyo Rooms

3.3

Compare

Mahindra Holidays & Resorts

3.5

Compare

Oberoi Group of Hotels

4.0

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Hyatt Regency

4.2

Compare

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