Sealed Air India Field Engineer Review

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Field Engineer in Mumbai

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 25 Mar 2021

Likes

Freedom to plan and execute tasks as long as the customer service calls gets attended without delay. Exposure and support to handle new machines and technology independently on site. Average pay but on time salary. Incentives for yearly sales of parts and amc, though very meagre percentage. Global leaders in protective packaging solutions. Compensation leave for working on a sunday is available.

Dislikes

Micromanagement. The director interferes directly into each employee as to how and what has to be done by an employee, with no regard to hierarchical approach of management and solutions. Immediate managers are more or less powerless. Too low daily allowance structure for on field work. Travel policy is not good. Zero training and they expect you to solve every mechanical or electrical issue alone as all visits are done individually not by team of two for a unique machine model on site. Too much inter departmental interference. Packaging material sales is overpowering every other department. They just want to sell their packaging material and would not care if the machine they supply for the material to be processed is substandard quality. This results in customer dissatisfaction for the machine and service frequency. Virtually no one has in depth machine knowledge or experience on food packaging machinery. Very little percentage of appraisal standard for service engineers....Read More

Skill development - Poor
Promotions - Poor
Company culture - Poor

Work Details

Average. Not great but not bad as well. However service engineer has to travel and work and attend support calls to customers even on Sunday or any major holidays. So work life balance can be not very good in most jobs related as a service field engineer

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

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