Refyne Customer Service Executive Reviews

Likes

The team is very welcoming. The culture among the team is great. The focus is pretty much on improving on code quality and architecture, hence you grow professionally as well.

Dislikes

Nothing as such, just need ready to learn hustle.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing, loss making company that will close soon KNOW FOR THREATNING EMPLOYEES AND GETTING THEM EVEN WORK ON WEEKENDS IN TECH STAFF MEET VP AND MANAGERS ONLY DONT KNOW SHIT

Dislikes

Everything, 1) small office 2) no place to sit 3) cto, vp and managers making people work on weekends too including interns. 4) they themselves dont have any clarity regarding what they are doing and then blame freshers and interns for their dumb decisions 5) they say free food, their lunch is like hostel food, rice is not even cooked properly 6) EVEN AFTER WORKING FROM 9AM-11PM THEY STILL FIRE EMPLOYEES FOR NO REASON AND STICK LOOKING CTO LAUGHS ABOUT THIS WITHOUT ANY SHAME...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Excellent place to learn and grow. Product is very good and can scale very well if the right efforts are in place. Management is empathetic and understands ground level problems. Compensation is better than most of the new age start ups. Work Life Balance was an issue earlier which has now been taken care by adding new folks to various teams.

Dislikes

This is niche product and people with can do attitude will only succeed here. Candidates who want a happy go lucky life style and extremely relaxed work life wont be able to make a mark.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Since its a start up, you get to learn a lot of things outside of your position's purview. The salary is good but not worth it because of all the cons.

Dislikes

Terrible work life balance and dishonest HR. Even though a 9 hour/day work schedule was discussed and mentioned in the joining letter, you are expected to work 12-15 hours a day. HR will straight up threaten to fire you if you don't. Passive aggressive team leads and a very toxic work culture. The CEO and CMO likes to give speeches a lot and they would halt all work and ask employees to congregate so they give a speech. And its the most trite corporate jargon and faux motivational speech imaginable. Absolutely no one that I know is happy working there....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

High performance culture and great growth trajectory. Company is growing very fast and so are the team members.

Dislikes

Not for everyone, it's for people who are looking to constantly take up new challenges and isn't a Mnc 10-5 role.

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Pay is better than competition.

Dislikes

1. Job security is fearsome. Please do not join this company if you choose to be safe. Everyone would bluntly complain on this regard. 2. Company culture : Favouritism, People close to CEO have grown immensely and have resulted detrimental for many employees. Impulsive decision making from upward classification which are experimental, ends up failing 90% of the time. Management has zero empathy for it’s employees and one is fired any-day with no prior notice and hint. Few who are close to CEO has the advantage of manipulating decisions based on their preferences, this have witnessed loosing some of the best talents and honest employees. Besides, CEO is so concerned with acquiring clients and bringing investment, he least care about it’s employees and failed to understand that people makes a company and are the most important asset. 3. There is no learning, infact you may be hired for a particular role initially based on your competency and might have to see yourself degrading, shifting to another role in couple of months, if you deny you are asked to leave. 4. Customer success team is the worst team for its leaders who blame their own subordinates and are playing their own survival. During my tenure of almost 2 years, I could only feel least respected while CX team in the company should have been the heart of the company considering its a client facing role but unfortunately the team is loaded with all work from all the teams, criticised, blamed, leaves no chance to point finger for their incapability and failures. The head of this department has absolutely no clue about the internal matters and inexperience about handling situations. She, fancy with her words, also claims herself head of multiple other teams lacks knowledge and accountable for sequence of failing decisions. 4. HR team is puppets to its management who does not have voice of their own. 5. The company requires you to work on all 7 days at times. No remote and 2 days wfh in a month which is again vague at times. This startup would never be profitable for the model they follow, having not more than 200 employees where management is only curious about its MRR and ARR, would sell the company soon. I have seen start up grow with disruptive models not this one with hell lotta NPA on their head with no direction to follow....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

The product is good. The learning is great.

Dislikes

Work culture. Poor planning. Very toxic culture from leadership.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes