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Mumbai Metro One

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based on 89 Reviews

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Mumbai Metro One Customer Care Officer Reviews

Updated 13 Feb, 2025

Overall Rating

4.1/5

based on 8 reviews

Rating distribution

5

1 (12.5%)

4

2 (25.0%)

3

2 (25.0%)

2

2 (25.0%)

1

1 (12.5%)

Category Ratings

4.4

Job security

3.7

Company culture

3.7

Work satisfaction

3.6

Skill development

3.3

Work-life balance

3.2

Promotions

2.9

Salary

What employees say about Mumbai Metro One?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

67% employees reported

No travel

67% employees reported

View more detailed insights

Mumbai Metro One is rated 4.1 out of 5 stars on AmbitionBox, based on 8 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

Mumbai Metro One is rated 4.1 out of 5 stars on AmbitionBox, based on 8 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

8 reviews found

Sort by: Popular

Customer Care Officer in Mumbai

Sales & Marketing Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Mar 2022

Likes

Nothing 8 years of my life that will never come back and the company will never value it,worst working culture no respect for staff specially junior staff ,arrogance of senior management ,no hike in salary ,no oprtunities ,worst culture .

Job security - Good

Dislikes

Everything about the company .

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Stressful,

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Officer in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Feb 2025

Likes

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Officer in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Dec 2024

Likes

Salary on time

Skill development - Good
Job security - Excellent

Dislikes

Work culture

Customer Care Officer in Mumbai

Transport Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 09 Apr 2022

Likes

Good facilities and good working condition, good management

Job security - Excellent

Dislikes

Poor growth in company

Skill development - Poor
Promotions - Poor

Customer Care Officer in Mumbai

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 25 Apr 2021

Likes

Nothing

Dislikes

Management and managers r not supportive anymore.they only think about company not for employee

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Boringgg life...nepotisum and favarisum.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Mumbai Metro One Customer Care Officer Reviews based on locations

4.1

Mumbai

(7)

Customer Care Officer in Mumbai

Retail Store Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 03 Aug 2020

Likes

In this pendamic situation were company do not have any income source but still the company pay for their employees and also ensure to all employees that there job is secure. Also those who are working in this pendamic situation the company take care of there safety to protect them from this pendamic and also conduct the online session to all employees about the covid-19 situation how to tackle or we can say how to protect our selves as well as our family....Read More

Work satisfaction - Good
Work-life balance - Good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Officer in Mumbai

Marketing & Sales Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 07 Jul 2018

Likes

Please find a job that can make your career. Here you lose your career.

Dislikes

Salary appraisal promotion work life balance

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Mumbai Metro One.

Customer Care Officer

Marketing and sales Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 22 May 2018

Likes

It's a very good experience with working Mumbai metro.

Job security - Excellent
Company culture - Good

Dislikes

Stress full work...Vrey low staff it's lead to work load

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

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Career suggestion

I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

Got a question about Mumbai Metro One?

Ask anonymously on communities.

Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Service Engineer in Mumbai

Full Time

·

Operations, Maintenance & Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 11 Jul 2024

Likes

Work culture, office timings

Dislikes

Salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Aug 2023

Likes

Awesome work life balance, awesome work culture awesome people to work with.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Mumbai

Construction / Manufacturing Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 31 Aug 2018

Likes

I love the metro and its training but there is no growth in future

Dislikes

customer behavior towards metro, only customer focus not employee, always criticize employee

Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

i was a customer care officer in metro....i have worst experience in metro

Work days: Rotational Shift (Flexible Timings)

Customer Care Executive in Mumbai

Full Time

·

IT Support Department

5.0

posted on 28 Jan 2024

Overall Rating

Excellent

Other Mumbai Metro One Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Digital Marketing Intern in Mumbai

Full Time

·

Digital Marketing Department

2.0

Overall Rating

2.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jun 2024

Likes

A very good team of HR, finance and all other related fellow with readiness of helping to each others, timely promotions and good increase in salary.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil.work details and salary.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Techno Commercial Manager in Mumbai

Full Time

·

Procurement & Purchase Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Nov 2024

Likes

You get what you deserve... Ethical culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

A very few....not so important to mention

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

General Manager Maintenance in Mumbai

Full Time

·

Management Consulting Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Mar 2024

Likes

An excellent company having good work culture.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Rolling Stock Technician in Mumbai

Full Time

·

Engineering Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 18 Jul 2024

Likes

Good

Salary - Good
Job security - Excellent
Work-life balance - Good

Dislikes

Internal politics at work

Promotions - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Assistant Manager in Mumbai

Full Time

·

Operations, Maintenance & Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 Dec 2024

Likes

Working culture and get together

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Department promotion & salary level is not matching

Promotions - Poor

Assistant Manager in Mumbai

Full Time

·

Operations, Maintenance & Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 19 Jan 2025

Likes

Working environment with my department

Skill development - Good
Work-life balance - Good

Dislikes

Not value of Old empolyee

Salary - Poor

Station Controller Train Operator in Mumbai

Full Time

·

Data Science & Machine Learning Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 13 Apr 2024

Likes

Only 8 hours of working

Dislikes

Salary is not upto market standards

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Senior Software Engineer and Lead in Mumbai Suburban

Full Time

·

Software Development Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 04 Oct 2024

Likes

Just Surviving

Skill development - Good
Job security - Excellent
Work satisfaction - Good

Dislikes

Not a right place to write.

Salary - Bad
Promotions - Bad
Company culture - Poor
Work-life balance - Bad

Senior Customer Service Officer in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Sep 2023

Likes

Had a great experience.

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing as such

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Data Analyst in Mumbai

Full Time

·

IT Infrastructure Services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 Jan 2025

Likes

Company culture is good

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No

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More about working at Mumbai Metro One

HQ - Mumbai, Maharashtra, India
Urban Transport
51-200 Employees (India)

People also ask about Mumbai Metro One's Customer Care Officers

How is Mumbai Metro One to work for?

Mumbai Metro One is rated 4.1 out of 5, based on 8 reviews by employees on AmbitionBox. Mumbai Metro One is known for Job security which is rated at the top and given a rating of 4.4. However, Salary is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at Mumbai Metro One read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Mumbai Metro One?

According to AmbitionBox ratings, Mumbai Metro One employees rate its salary and benefits as 2.9 out of 5. You can know more about Mumbai Metro One Salaries at AmbitionBox

How is the work culture at Mumbai Metro One?

Work culture is rated 3.7 at Mumbai Metro One by 8 employees. While job security is rated 4.4 and work-life balance is rated 3.3 at Mumbai Metro One. Read detailed reviews by employees of Mumbai Metro One on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Mumbai Metro One reviews submitted by Mumbai Metro One employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mumbai Metro One is the right company for you. 100% of e...mployees reported the working days at Mumbai Metro One as Rotational Shift. 67% employees reported the work timings at Mumbai Metro One as Flexible timing. Read more

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Mumbai Metro One Customer Care Officer Reviews

Mumbai Metro One Customer Care Officer Salary

based on 34 salaries

Unlock

₹2.1 L/yr - ₹3.5 L/yr

At par with the average Customer Care Officer Salary in India

View more details

Compare Mumbai Metro One with

Delhi Metro Rail Corporation

4.1

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Bangalore Metro Rail Corporation

3.7

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Chennai Metro Rail

4.0

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4.1

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