Legend Footwear Customer Success, Service & Operations Department Reviews

Employer’s Response

Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciate our collaborative culture, growth opportunities and the supportive nature of your manager. Maintaining a positive work - life balance is a priority for us. Your input is incredibly valuable to us as we continuously strive to enhance our benefits package to better meet the needs of our team.

Employer’s Response

Thank you for your thoughtful feedback! We're thrilled to hear that you value the ease of communication within our management structure, the work life balance and the compensation. Your satisfaction is incredibly important to us. We acknowledge your concerns about the lack of flexible working hours and additional benefits. Rest assured; we're actively working on improving these aspects to better meet the needs of our team members.

Employer’s Response

Thank you for sharing your feedback with us. We understand your concerns about monitoring and frequent changes in rules/policies. Please know that we're constantly striving to strike a balance between maintaining a structured environment and providing flexibility for our team members. Your feedback is invaluable as we work towards enhancing our policies.

Employer’s Response

Thank you for your thoughtful feedback and for being a valued member of our team for several years. We're glad to hear that you've appreciated our competitive salary, clear boundaries with work-life balance, weekend offs, and flexibility with holidays when requested in advance. These are key aspects we focus on to ensure a positive working environment. We also appreciate your understanding regarding the use of the IP camera. As you mentioned, it’s in place to support our global operations and ensure smooth attendance tracking, especially with remote work. Our reporting and attendance policies are there to maintain quality and efficiency, and we are pleased to hear that once familiar with the process, you found it manageable. Thank you again for your commitment to Legend Footwear. Your continued success and comfort in our environment are important to us.

Employer’s Response

Thank you for taking the time to share your feedback. Your dedication to personal and professional development is truly commendable. We understand your concerns about holiday arrangements. Please rest assured that we're actively reviewing our policies to ensure a better balance between work commitments and personal time. We're committed to creating a supportive and fulfilling work environment for all our team members.

Employer’s Response

Thank you for sharing your feedback with us. It's wonderful to hear that you find our salary offerings attractive. We believe in rewarding our employees fairly for their contributions. we are delighted to know that you experience minimal disturbances before or after your shift. We are actively reviewing our processes and structures to create a more organized and streamlined working environment.

Employer’s Response

We're delighted to hear that you find our work life balance great and appreciate the respect for personal time. Your satisfaction is our priority and we're glad that you feel valued in our workspace. If you ever have any suggestions, we're all ears. Here's to continued harmony between work and life.

Employer’s Response

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that our focus is not on micromanagement but on ensuring the quality of work and maintaining high standards for our customers and operations globally. We value employee autonomy and strive to create an environment where team members feel empowered and supported. That said, we recognize the importance of continuous improvement and welcome specific suggestions to address any concerns. Please feel free to share your thoughts directly with us at feedback@legendfootwear.co.uk

Employer’s Response

Thank you for taking the time to provide feedback on your experience working with us. We’re glad to hear that you appreciate our on-time salary payments and the clear distinction we maintain between work and weekends, ensuring no weekend disturbances and no alternate Saturday shifts. We also appreciate your constructive comments regarding shift flexibility, benefits, and festival holidays. We are continuously evaluating how we can provide better flexibility and benefits for our team, and your feedback will contribute to that process. Thank you again for sharing your thoughts. If you have any further suggestions, feel free to reach out. We’re always open to hearing more from our team on how we can enhance the workplace