Laundryheap Customer Service Associate Review

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Customer Service Associate in Bangalore / Bengaluru

Customer Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 11 Sep 2022

Likes

Good salary with on time payment, period! And absolutely no other benefits/coverage/insurance etc (since it's a startup). Also, good infrastructure (office space/environment) since they work from a co-working space. (WeWork building)

Salary - Good

Dislikes

Don't get excited by the few positive reviews you see here. I know for a fact it's posted by individuals who "run" the place and not who got hired through the usual/normal process. The management is actually filled with folks who are not just highly qualified but also have good skills, knowledge and have degrees from foreign universities. But unfortunately, they are shockingly immature, quite unprofessional, unreliable and just have no people management skills. When things go bad/problems come up, they come up with their own version of company policies or rules/regulations. For one employee they might completely laugh off an issue, as it's a joke whereas for another, they will create a big scene & even adopt highly unprofessional tactics just to prove themselves right. Even the main HR (an employee of Indian-origin based at London) takes the "winning side" and not what is expected of a truly qualified HR. Doesn't matter what is right or wrong, what the fact is or rumor. Ethics & work principles are utterly breached to ensure the "winning side" wins. Coming to rather more important things, there is hardly any skill improvement (almost 'zero') in any of the roles that are handled by Indian operations team. You will most likely lose whatever skills or exposure, if you already have it from industry. And the most critical aspect is, the experience certificate from this place has no value in the market at all. This has been my very own painful personal experience. Literally zero value. So, apply and enter this place at your own risk; very high risk. In my opinion, if you are "just looking for a job" that pays decent money to pay your bills, take it. Forget career or skills or knowledge improvement or work life balance (many roles are almost 24hrs x7 days a week, with majorly nights). Once a manager told me, "a high-paying", "low skill" job is a very very bad combination for one's career. No matter what company you work, if the equation is like this, you shouldn't stay. This startup is definitely one of those kinds!! (Except for 1 or 2 roles)...Read More

Skill development - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Career Advice

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

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