Hapag-Lloyd Reviews by 10+ Employees

What employees say about Hapag-Lloyd?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

86% employees reported

Flexible timing

60% employees reported

No travel

86% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

3 reviews

3.5

Rated by Men

12 reviews

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Top Mentions in Hapag-Lloyd Customer Service Coordinator Mumbai Reviews

16 reviews found

Sort by: Popular

Customer Service Coordinator in Mumbai

Full Time

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 25 Mar 2025

Likes

Work life balance. Less pressure.

Skill development - Good
Job security - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Salary office politics, no support. Only they guys promoted who are the TL's special person.

Salary - Bad
Promotions - Poor

Customer Service Coordinator in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Feb 2025

Likes

Everything

Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary - Poor

Customer Service Coordinator in Mumbai

Full Time

Shipping & Maritime - Other Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Feb 2025

Likes

Environment

Dislikes

Salary incriment is slow

Salary - Poor
Skill development - Poor
Promotions - Poor

Customer Service Coordinator in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 16 Nov 2024

Likes

They really care for their employees. Work culture is also good.

Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

They provide less salary to freshers

Work Details

Work policy: 2 week WFH 2 week WFO

Work timings: Flexible Timings

Customer Service Coordinator in Mumbai

Full Time

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Nov 2024

Likes

Culture, work environment

Company culture - Excellent
Work-life balance - Excellent

Dislikes

Appraisal Process

Salary - Bad
Promotions - Bad

Customer Service Coordinator in Mumbai

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Sep 2024

Likes

Clean and good environment to work

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Quality of food and changing of team again and again which affects our increment

Work Details

Work policy: 2 week office/2 week home from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Jun 2024

Likes

Working culture is good

Company culture - Good
Work-life balance - Good

Dislikes

We can't accepted growth here

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad

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Customer Service Coordinator in Mumbai

Full Time

Port & Maritime Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Aug 2023

Likes

Working with my team members was the best thing which happend with me.

Dislikes

I would not like to answer this question as I was very sad while leaving that company.

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

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Customer Service Coordinator in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 18 Aug 2023

Likes

Support of manager and team leader

Dislikes

Food is not good very poor quality

Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad

Work Details

Work policy: 15 days office 15 days home

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jul 2023

Likes

Atmosphere, Teams and work place.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Mumbai

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2022

Likes

Good work culture and management company policies

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

Customer Service Coordinator in Mumbai

Production & Manufacturing Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 10 Dec 2018

Likes

Skill development - Good
Promotions - Good
Company culture - Good

Dislikes

Work Details

Hectic

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Export Documentation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2021

Likes

Everything like good working environment and culture.teammates are supportive and the management is transparent company policies are good even say excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is Nothing dislike about hapag lloyed company

Work Details

Very good and smooth

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

CSE Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Jun 2019

Likes

Team Bonding

Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

It was awesome company

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Europe docs Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Jul 2018

Likes

It's best place work

Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Low increment

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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AmbitionBox has 16 Hapag-Lloyd reviews submitted by Hapag-Lloyd employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hapag-Lloyd is the right company for you. 86% of employees report...Read more

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Hapag-Lloyd Customer Service Coordinator Mumbai Reviews