Crimson Interactive Customer Success, Service & Operations Department Reviews

Employer’s Response

Thank you for your feedback. We are glad to know that you are enjoying working with us. We strive to build an environment that nurtures the growth of our people. Our meritocratic approach, efforts for fast career progression of our people and extensive learning and development programs are all contributing factors towards a thriving Crimson culture. Moreover, all our people are trained to conduct themselves in line with Crimson values which includes being there for and respecting each other. We often receive appreciation from our people and external prestigious organizations for our culture and the way we care for our people. Thank you for acknowledging our efforts in this regards. We are concerned to know your view on the work life balance at Crimson. We have rolled out various policies to ensure that every Crimsonite gets desired break so that they have enough time to spend with their families and for their personal commitments. Through 5-day working week, flexible work timings, generous paid time off and special leaves (maternity, paternity, bereavement or marriage leaves) we extend our support and care to all our Crimsonites! We even have flexible public holidays so that Crimsonites can avail leaves from a list of public holidays as per their choice and need. In fact, we have mandated some leaves every quarter to ensure that our people take regular breaks from work. During these difficult pandemic period, we took additional measures for facilitating a positive work life balance of our people. However, if you still have concerns, we encourage you to reach out to your manager or our HR team. We’d love to have a chat to with you to address these concerns so that you can have a fulfilling work experience. Wishing you a long and fruitful journey ahead.

Employer’s Response

That’s an awesome review! Thank you so much for your kind words and appreciation. We are elated to know that you are enjoying working with us and this association is adding value to your professional experience. Our people are our best assets. Over the years, we have successfully joined hands with people who are not only talented but also aligned with our culture and values. We are glad to know that you had such a positive experience while interacting with our people. During the pandemic, working in virtual setup and maintaining work life balance was challenging for all us. However, we implemented many policies to ensure that Crimsonites attend to their personal commitments seamlessly. This includes 5-day working week, generous paid time off, and special leaves amongst others. Please be assured that there are more efforts underway to overcome this challenge by streamlining our processes and policies with the virtual setup. Moreover, all our people enjoy complete flexibility in working hours and can plan their work according to their convenience after due consultation with their teams. As you would be aware, we are a client-centric organization and achieving client satisfaction is our foremost goal. Hence, on rare occasions when ad-hoc client requests pop-up, we address them with urgency. While working more than the stipulated time is not a norm at Crimson, we expect additional support from our people during such urgent situations to ensure there is no delay or inconvenience caused to clients. We would love to hear from you how can we further work towards enhancing our organizational balance and stability. You would be pleased to know that there are initiatives already in the pipeline to make this robust. Please can you reach out to our HR team at hr@crimsoni.com and we can discuss. We are proud to have a brilliant mind like you working with us and truly value the expertise and knowledge you provide to our teams. Your leadership will surely help us achieve greater heights for Crimson. We look forward to a long and fruitful association with you. Good luck!

Employer’s Response

Thank you for your feedback. We are worried to know your experience while working with us and would like to address the issues that you might have faced. To facilitate this, please help us with more details regarding your concerns and we will try our best to mitigate them. At Crimson, our people are our best assets and we want to use every opportunity/feedback that comes our way to ensure a great work experience for our Crimsonites. So, we encourage you to reach out to Dipti Chandran at hr@crimsoni.com and share your experiences. We look forward to a constructive discussion with you.

Employer’s Response

Thank you for sharing your feedback. We are glad to know that you are enjoying the upskilling opportunities that we offer. At Crimson, we strive to provide fast career progression and growth to our people through multiple learning opportunities, upskilling initiatives and development programs. Our award-winning T-Square program is one of our initiatives towards this objective. Through this program, Crimsonites are encouraged to work as “intrapreneurs” and broaden their perspective to look beyond their daily job or duties. We even have monthly ‘Apni Paatshala’ sessions where Crimsonites learn some new concepts from their fellow Crimsonites. It feels great to know that you are benefitting these opportunities. At Crimson, we aim for a healthy work life balance for all. To ensure this, we have rolled out multiple policies such as 5-day working week, flexible working hours and break timings, generous paid time offs as well as special leaves. Through these efforts we ensure that our Crimsonites are able to attend to their personal commitments seamlessly and get desired breaks from work. Being a growing and client-centric organization, we do work a little extra on some days to cater to our clients’ requirements. While this is not a norm at Crimson, we expect our people’s support in such situations, so that together we could achieve ‘Client Delight’. We hope we could address your concerns satisfactorily. If you have any other experiences or concerns to share, please contact Dipti Chandran at hr@crimsoni.com. We will try our best to help.