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Chhatrapati Shivaji International Airport

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4.0

based on 171 Reviews

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Chhatrapati Shivaji International Airport Customer Service Executive Reviews

Updated 22 Jan, 2025

Overall Rating

4.9/5

based on 8 reviews

Rating distribution

7 (87.5%)

0 (0%)

1 (12.5%)

0 (0%)

Category Ratings

4.9

Job security

4.9

Salary

4.9

Skill development

4.8

Company culture

4.7

Work-life balance

4.2

Promotions

4.2

Work satisfaction

What employees say about Chhatrapati Shivaji International Airport?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Strict (8am - 8pm)

42% employees reported

No travel

57% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

5 reviews

3.0

Rated by Men

1 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

8 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

Construction Engineering Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in Mumbai andheri

Full Time

Customer Service executive Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 28 Mar 2021

Likes

We met new people on daily basis not to much burdun and task you can do your work as per your comfort.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Company culture - Good

Dislikes

I hate the working hours which is 12 hrs and their rules regulations. They dont give you career assistent and cut off your salary on small things when u do.

Promotions - Poor
Work satisfaction - Poor

Work Details

Not so good not so bad good because i lovr my colleagues specially i had so many crush their and i always miss my best buddy which was very supportive for me mrunal.

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in T1

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

I enjoyed working with mial

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Growth and opportunities

Work Details

Amazing

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Apr 2020

Likes

Very very very nice

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing is dislikes I njoy m job

Work Details

My job was amazing I loved m job in mail i was in customer services with well groomed in Indian culture trapping Saree n greeting nameste to passenger at airport really was amazing job

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive

Gust service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Jul 2019

Likes

All good n excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Promotions - Poor

Work Details

It's good I'm learning lots of things customer service and all

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Flight & Airport Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 28 Nov 2019

Likes

Work environment

Skill development - Good
Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Teammates, politics and salary

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

CSE Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Aug 2018

Likes

I enjoyed my job .i got so much experience.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The working hours was 12 hrs which wasnt suitable after certain of period.and salary increament wasnt satisfied.

Work Details

I used to handle passengers and used to provide information regarding airport and flights.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Chhatrapati Shivaji International Airport.

Customer Service Executive

Customer service quality Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Aug 2017

Likes

The name of the company itself describes the company status

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No growth for the department i was into as a cse

Promotions - Poor

Work Details

Work is quite easy not much to do just need to hlp passenger in the smooth runng of the airport

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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posted on 27 Jan 2025

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Salary - Good
Skill development - Excellent
Job security - Excellent
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Work-life balance - Excellent

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

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posted on 21 Aug 2024

Likes

The exposure one gets is truly commendable.

Skill development - Good
Job security - Good
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

Physically being present in office.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Deputy Manager in Santacruz Mumbai Suburban

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posted on 17 Jun 2021

Likes

Almost working from last 14 years. Collected lot of experience (good/bad) while working under different bosses.

Salary - Good
Skill development - Good
Work-life balance - Good

Dislikes

Not considering person/ his hard workwork/ decision who is working on field.

Work Details

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Work timings: Strict Timings

Sales Officer

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posted on 26 Jan 2019

Likes

Amazing working at csia

Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent

Dislikes

Shifts

Salary - Bad
Job security - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Other Chhatrapati Shivaji International Airport Reviews

Officer in Ahmedabad

Full Time

Accounting & Taxation Department

3.0

Overall Rating

3.0

Category Ratings

3.0

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Skill development

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Promotions

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Company culture

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posted on 26 Jan 2025

Likes

The airport fosters teamwork and collaboration across departments, helping employees build strong professional relationships.

Dislikes

Not providing a breakdown of salary structure, incentives, and growth opportunities during recruitment may lead to dissatisfaction later. Due to the dynamic nature of the aviation industry, maintaining a balance between personal and professional life may be difficult.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Assistant Manager in Mumbai

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Legal Operations Department

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Category Ratings

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Job security

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Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Jan 2025

Likes

The novelty of working inside an airport never wears off. The legal team is not very large and aviation work is always varied and interesting, so there’s very little scope for getting bored.

Dislikes

The HR policies of the company are dictated by the Adani group (which runs Mumbai airport), which is headquartered at Ahmedabad. Considering that this is an Indian promoter driven group, the policies are not very employee friendly and there is a constant disconnect between the management at Ahmedabad and Mumbai. There is no remote working, the company works 6 days a week as opposed to many other companies which work 5 days, and the appraisals and increments are disappointing....Read More

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Assistant Manager in Mumbai

Full Time

Flight & Airport Operations Department

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Category Ratings

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Salary

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Promotions

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Company culture

4.0

Work-life balance

posted on 24 Nov 2024

Likes

It's an honour working at one of the top rated airport in world.

Work-life balance - Good

Dislikes

The culture is changing drastically and the sad part is all the once working are not getting work satisfaction they use to get earlier. No standard appraisal, increment, promotion even after working so hard and with dedication.

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Manager in Mumbai Suburban

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jan 2025

Likes

Culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is no question about dislike. I had better experience at Mumbai Airport

Work Details

Work days: Rotational Shift (Strict Timings)

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Category Ratings

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Skill development

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Job security

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Promotions

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Work satisfaction

5.0

Company culture

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posted on 30 Oct 2024

Likes

yes good working culture i'm happy

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NO COMMENTS FOR THIS IM satisfied

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posted on 04 Oct 2024

Likes

I love working in Mumbai International Airport.

Skill development - Excellent
Job security - Excellent
Work-life balance - Excellent

Dislikes

Traveling and salary are very average by which can't survive in like mumbai city that should be enough.

Salary - Bad
Promotions - Poor

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Overall Rating

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Category Ratings

3.0

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Skill development

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Job security

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Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 Sep 2024

Likes

The ambience

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary and benefits

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Security in Mumbai

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Skill development

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Work satisfaction

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Company culture

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posted on 07 Feb 2025

Likes

Neat and clean,

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Shift rotation duty

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Assistant Manager in Mumbai

Full Time

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Overall Rating

1.0

Category Ratings

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Salary

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Skill development

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Job security

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Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Nov 2024

Likes

Nothing

Dislikes

They never think about employees who are on deputation

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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Promotions

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Work satisfaction

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Company culture

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posted on 28 Jan 2025

Likes

Salary - Excellent

Dislikes

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Chhatrapati Shivaji International Airport reviews submitted by Chhatrapati Shivaji International Airport employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Chhatrapati Shiv...Read more