Bergamont Hotels Food & Beverage Service Reviews

Likes

that their complaint is addressed in a fair and heartfelt manner. This typically results in an outcome that is better for the customer as well as the business in the long run. Be Kind & Keep It Appropriate There’s no doubt, some reviews get downright nasty,Regardless, a business should never stoop down to that level of unprofessionalism. Keep the same attitude you’d want an employee to use in person. Stay buttoned-up, remember to think of the customer and their displeasures, and always offer an apology. Remember, there’s so much more to lose for businesses that don’t act professionally and don’t rectify a negative situation by satisfying a displeased customer,, Give Each Response a Custom Response Customers want to be heard., They want to make an impact on the people operating the business being reviewed, but also the future of that business so that others don’t experience the same hardships as them., One of the easiest ways to illustrate that to people is to give them the attention they deserve.,here’s no better way to do that than with a custom response showing empathy and compassion,enuinely caring through emotion –e same emotion a quality business runs on –will go a long way. ust don’t confuse it with getting personal.Never Get Personal Be thoughtful and give a unique response, but don’t get personal and certainly don’t ever attack or retaliate.ven if you remember the exact person leaving the review and know they were not completely – or even slightly – acting in the right way, handle it like a true business professional with so much more to lose. nd remember, you actually have much more to gain. Take It Offline A standard best practice for handling negative reviews is to take the communication offline as soon as you can.he key to doing so is to make it easy to move communication offline without overstepping boundaries.on’t try and make the unsatisfied customer reach out to you.et their contact info, ask for the best way and time to communicate, and apologize for their displeasure with your product or serviceor this reason, the first response to a negative review is the most important one.e Thankful & Appreciative All feedback is useful feedback.e thankful someone took the time to give you criticism, even when it’s harsh, and appreciate the fact that they are still offering you the chance to make it right. egative reviews can (and should) actually be a good (and free) way to keep customers coming back. ome customers will never do that.corned once and never to engage again would be a worst-case scenario.ake it for what it’s worth and improve the company’s imperfections, and be sure to express that in your response.ake the Extra Step While you don’t necessarily have to go above and beyond, it’ll almost always helphis could vary depending on exactly what the issue was and how big of an impact it had on the reviewe sometimes simply apologizing just won’t be enough. nd offering a credit to be used at your business isn’t always going to be the answer either.ake the extra step to show that you’re not only sorry, but that you want to make it right and earn the person’s trust.ffering a gift of peace could be the first step in that direction. Agift card or flowers could certainly make an impact. So could sending a heartfelt gift of appreciation and/or forgiveness.ut it also doesn’t have to be something expensive to win over a once-upset negative reviewer.et creative and think about what would matter to you as a customer.ven something as simple as a custom video or image could not only improve the reviewer’s perception of the company and how it operates, but it will likely impact many other people for years to come, too. Those who come across a review – and its response(s) – could quickly shift from once-uncertain or even unhappy customers into brand advocates. And let’s not forget the impact word of mouth has, especially in the days of social media. All you’ve got to do is go the extra mile and you’ll likely make an impact. 10. Take the Appropriate Action to Correct the Issue & Show That to the Customer Again, customers want to be heard and know they had an impact on the business in question. Take all reviews seriously and, when it comes to negative ones, look for commonalities for real ways to improve your business...Read More

Dislikes

never held the title of manager (yes simple words in your title like manager, director, or executive play a role in your salary) received 5% because within 3 months, I was the most senior assistant front office manager, I improved our colleage engagement scores,,,,, hotel salaries, people have to be realistic with how much they should be paid (they have to research the area to know what it costs to live) people have to know when they are being lowballed and should walk away...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Everything is dislike no likes in this company

Dislikes

Bad company and after completion of work they are not giving any salary. The worst company and everything is fake so please don't join in this company. The manager and management of this company is not good and they are not giving any salary. They are using the hardwork of students.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Great working environment. MD and director are such good people. They treat all their employees in the same way and respect. They give importance to their employees which we don't see in few companies. I miss working there

Dislikes

None

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

NOTHING TO SAY ABOUT THE COMPANY

Dislikes

NOTHING TO SAY ABOUT THE COMPANY

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Love the company's..

Dislikes

Improve the skills

Work Details

Nice

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

To go the next level

Likes

Average like it But One Reason for Why I'm get working till also Mr.Nadarajan Managing director of Bergomants hotels and Mr.Pandian Operation Manager at Bergamonts Group Of Hotels Hosur that two people only for That point of view

Dislikes

Worker hardships and our monthly income shortfall are just a few of the reasons for this

Work Details

I don't know and I don't use words

Work timings: Strict Timings

Work related travel: This is a desk job.