Senior Technical Support Expert Salary in IT Services & Consulting in India

Likes

I work in a customer service department and it's a chat process. In my process, we can do work from home if can't come to the office due to any reason or in any emergency. I will say there is flexibility in my process.

Dislikes

The salary isn't good. They tell you a particular amount, your in-hand salary, but that's not true. The variable amount is included there, and in hand, the salary is less than you were told. Now, you have to meet targets to earn your money. Let's assume you complete your targets, then there will be a test every month; if you fail that, forget the money which they are giving you as an incentive.

Likes

The first thing salary is on time Collegues are very friendly also my senior which was working morr than 1 year when i have joined

Dislikes

Sometimes if my score is not met so my team leader told you to go for offline on working hour or not provised any down time if deficiate increase 20 min so i have to login 10.20 pm , if i already inform to the Team lead before 3 months i have to attend a marrige party but end of the he denied to give any leave

Likes

Skill development training is average. Nothing is good actually.

Dislikes

... much poor and also here has LOP issues. It is not recoverable in maximum cases. I like to do extra work but they are not ready to pay the basic salary which is fixed. In maximum time higher department is not supportive. And in last 2 months I did work from 5 AM to 3 AM, only 2 hours were my rest time in a day. Because they gave huge works which was not my work, senior employees gave their work to juniors through WhatsApp app or G-meet or G-drive link, because they didn't want to keep any prove. And there is no email system for work from home employees. First time it was , but after few months it was gone. Very rude behaviour and high politics.

Likes

Good project for experience and have lots of trainings and certification tie up

Dislikes

Appraisal and benefits are much lower. Employee need to pay premium for their parents.