Research Analyst Salary in Customer Success, Service & Operations Department in India

Likes

Good company but which process you r joining that matters. Good learning opportunities.

Dislikes

Salary is low as per other Companies. You need to check whether the project you are joining to a good project or not. Else you will not get any leaves on time, less salary hike, will force you to over time without over time bonus sometime. Specially your lead can do a lot mistake..regaring your Shift timing on system & all. So you need to be little conscious.

Likes

(1) On-time salary (2) Employee engagement activities (3) 5-days remote work with fixed week off (4) Great Product backed by famous investors

Dislikes

(1) It is like a support work, every work is done on Google Spreadsheets. We need to conduct research on various company's websites and tag it to relevant sectors. (2) When an employee tags a company to incorrect sectors, managers behave like the entire platform was crashed or there was crisis in the organization. Although those incorrect sectors can be modified instantly. But they want 100% work with zero errors, which I believe is not possible anywhere. (3) In my opinion, there is no requirement of graduation or post graduation for this role. By providing enough training, even 10th class students can do this type of work. (4) The work is very monotonous and it requires strict 8 hours continuous work. Some employees are required to work on rotational shifts. (5) Note: The company posts job openings and shows job titles such as Secondary Research / Market Research Analyst / Researcher. These job titles may be different but the work is same for all designations.

Likes

...hip who would actually listen to you 3. 4.5 days working 4. Great coworkers 5. Decent salary (much better than the current market standards) 6. Permanently remote

Dislikes

1. Boring and monotonous work 2. Too much manual tasks 3. Learning curve flatlines after a few months 4. No job security 5. Stressful work 6. Too much pressure for quality and little things that do not really make a lot of difference

Likes

Company is good. It has good policies for their employees. Providing decent salary, good bonus and other great perquisites. Employees transportation and insurance cost is borne by the company and not charged from employees. Every employee is covered not just under medical insurance but under term life insurance also.

Dislikes

1. No leave encashment policy. Balance leaves will be encashed only if you are leaving the company. 2. With respect to work life balance this company is not too good. 3. This company is not an HR oriented company. Meaning it is little bit difficult to approach HR. I am not much aware of whether HR is taking any sessions or interacting with operations employees to know the working situation.

Likes

Stupid managers and seniors, the only thing good is the compensation (for beginners) and that the work culture isn't toxic. Expect managers and seniors who aren't helpful and would bully you for fun. Also they provide lunch and dinner in house so that's that.

Dislikes

I'd rather not say anything coz the list is quite long