IT Service Desk Analyst Salary in Customer Success, Service & Operations Department in India

Likes

HCL gives you job security as compared to any other MNC and you will get salary hike every year depending upon your performance and skills. Company culture is not too good and not to bad

Dislikes

Many of the projects may lead to work in totally Night shifts so HCL should have to provide both sides cabs because many of their employees are coming from very far. HCL should work on their project managements.

Likes

Collaborative work environment. Global exposure to diverse projects. Ample learning opportunities. Clear career growth paths. Employee-centric benefits and policies.

Dislikes

Slow decision-making. Limited salary hikes. Bureaucratic management. Competitive pay gaps.

Likes

Manager was very supportive they encouraged us to keep on learning and give our best. No extra hour of work we need to do. Incase of any doubt my lead and manager used to help us understand every single details of why and how we are going to fix it.

Dislikes

Salary and promotion is very slow

Likes

There are opportunity to learn new things I've every technical domain

Dislikes

Work culture is not at all good. 1 person is doing work of 3 person No reward/increment for the hard work A huge amount of CTC is declared as variable pay Sometime it seems that management is doing partiality

Likes

Cognizant offers good salary as per industry standards and you get good chance to work on latest technologies. Skill development and up-skill programs are good. You have 3 days work from office policy no pressure on maintaining minimum office hours. Good work life balance depends on role and project for me it’s manageable.

Dislikes

more ijp opportunities should be given. more on-site opportunities should be given. employee benefits should improve. Medical insurance amount should be increased with no copay option to support employees. 10 hour working hour policy should be removed.