Branch Head Salary in Customer Success, Service & Operations Department in India

Likes

Good Product for customers , Salary is good , Employee benifit is good .

Dislikes

Low advertisement , Branding

Likes

Job security and staffs

Dislikes

Branch ambience why we should maintain personally, company has to keep seperate person, Salary and increments and incentives are not paying properly and deductions for everything it's very bad culture, who will do wantedly all the irregularities.

Likes

Only salary paid on time

Dislikes

Lot of things Pls remove sales part from HDB it's credit oriented group where only making fun on the basis of sales performance throw hold files without knowing facts in this group sales person are fool only credit is good If credit is good then why set higher target for sales team

Likes

Thats a good place where you actually feel like doing service not a servant. From logical goals to compensation and office timing, all very good. (Writing basis my tenure with IIFL till Mar 2020)

Dislikes

A bit uncertainty in policy, one at top level can change policy immediately without any proper communication.

Likes

...amt of learning entire banking system by yourself, this is the place for you! 3. Timely Salary: Don't worry, your salary will always arrive on time, no matter how much (or how little) you've actually contributed. Because punctuality is key, even when your performance isn't. 4. No late Evening Working: North India branches have no walk-in customers. By 6, or may be 7 PM you can leave the office and breathe fresh air - after all, how many door-to-door sales can you really handle in a day? 5. Bonus/ Ex-gratia: Sure, bonuses are handed out twice a year - if you've pulled off the impressive feat of securing a 1 Cr loan every quarter. Otherwise, you might get a delightful 40% of what was announced. Aim high or settle for crumbs. 6. Branch Manager Perks - If you are a Branch Manager, you 're in luck with fuel reimbursement, allowances, rent reimbursement, Branch Manager allowances, rent reimbursement and more - because only the chosen ones get those extras. Everyone else? Well, better luck next time! 7. No Cluster Head/ Circle Head/ Zonal Head like Structure: Enjoy the peace of minimal con-call and WhatsApp reporting since there's no endless hierarchy breathing down your neck. But don't get too comfortable - non-performance punishment can still strike without a warning just when you thought you were safe! At that time no one can save you.

Dislikes

...anch mile from what was agreed upon. Flexibility is key... or is it survival? 3. Tricky Salary Offer: Their offer letter should come with a magnifying glass. If you don't clarify your actual take-home pay upfront, you're in for a surprise. Also, forget any hopes of a raise; it's only downhill from here unless you escape to another bank. 4. Delayed Confirmation: Confirmation here is no less than a myth. Expect to stay unconfirmed for four to five years - if you're lucky! They'll hold confirmation hostage until every target is achieved, and when promoted, the confirmation reset starts again. Imagine getting "promoted" but back to unconfirmed status each time! 5. No leave credits During Probation: Say goodbye to any hopes of leave. With a probation period that seems to stretch into eternity, you'll get a meager 12 CL and 12 SL at joining and nothing more. Take leave sparingly - otherwise, it's loss of pay, as probation can last years. 6. Worst Transfer policy: Dreaming of a home posting? Think again. Their policy flat-out refuses favorable locations, no matter what anyone promises (even the HR Head's word means nothing!) 7. Late Sitting for No reason: Get ready to be held hostage by the world's slowest systems and no-responsive departments. You'll spend long unproductive hours dealing with day-end blockage and absurd departmental demands. 8. No brand image and branch network: Outside Tamil Nadu, this bank is practically invisible. Meeting sales target is nearly impossible, so don't get your hopes up for confirmation, promotion, or even basic incentives. Frustration and resignation seem to be main perks. 9. Unsecured Mindset: Head Office operates in a state of perpetual distrust, doubting every staff (including their own). Rather than solve problems, they'll point out every flaw, ensuring you get maximum dose of criticism with zero solutions. 10. Recovery at Resignation: Think you can just leave? Not so fast! At resignation. they'll claw back every bonus, ex-gratia, training cost (down to train fares and hotel expenses), recruitment fees, and even the difference on any subsidized loan rate you received. Staff often find themselves trapped simply because they can't afford the hefty bill required to get a relieving letter.