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Thames Water

3.0
based on 2 Reviews
About Thames Water
Founded in1989 (36 yrs old)
India Employee Count--
Global Employee Count1k-5k
HeadquartersReading
Office Locations
--
Websitethameswater.co.uk
Primary Industry
--
Other Industries
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We are the UK’s biggest water and sewerage company with around 14 million customers across London and the Thames Valley. You would be joining a company with an amazing history and exciting future, proud to be official Water Utility Services Provider of the 2012 Olympic Games.
We provide clean and take away waste water for almost 25 per cent of the UK population every day – that’s more than 11,000 Olympic size swimming pools worth of clean water and 16,000 pools of waste.
We will not compromise on standards which is why we carry out more than 400,000 tests per year on our drinking water. We continue to invest and this year will be spending more than £1 billion to improve our networks and infrastructure – our pipes, sewerage treatment and clean water treatment plants, which are some of the biggest and most advanced sites in Europe.
Above all this, Thames Water values its staff as number one and we can now look forward to welcoming you to our team.
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Thames Water Ratings
based on 2 reviews
Overall Rating
3.0/5
How AmbitionBox ratings work?
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3
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Category Ratings
4.9
Work-life balance
4.0
Job security
4.0
Work satisfaction
3.0
Company culture
3.0
Salary
3.0
Skill development
2.0
Promotions
Thames Water is rated 3.0 out of 5 stars on AmbitionBox, based on 2 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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Thames Water Reviews
Compare Thames Water with Similar Companies
![]() | ![]() Change Company | ![]() Change Company | ![]() Change Company | |
---|---|---|---|---|
Overall Rating | 3.0/5 based on 2 reviews | 3.5/5 based on 1.1k reviews | 3.7/5 based on 1.9k reviews | 3.3/5 based on 1.1k reviews |
Highly Rated for | Work-life balance Job security Work satisfaction | ![]() No highly rated category | ![]() No highly rated category | ![]() No highly rated category |
Critically Rated for | Promotions Skill development Salary | Salary Promotions Work satisfaction | Job security Promotions Work satisfaction | Promotions Salary Skill development |
Primary Work Policy | - | Hybrid 71% employees reported | Work from office 80% employees reported | Work from office 74% employees reported |
Rating by Women Employees | - no rating available | 3.2 Average rated by 327 women | 3.5 Good rated by 124 women | 3.2 Average rated by 270 women |
Rating by Men Employees | - no rating available | 3.6 Good rated by 684 men | 3.7 Good rated by 1.7k men | 3.3 Average rated by 782 men |
Job security | 4.0 Good | 3.6 Good | 3.2 Average | 3.5 Good |
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Thames Water Salaries
Thames Water salaries have received with an average score of 3.0 out of 5 by 2 employees.
Senior Associate
(2 salaries)
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₹1.4 L/yr - ₹1.8 L/yr
Customer Service Advisor
(1 salaries)
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₹24.3 L/yr - ₹31 L/yr
Process Associate
(1 salaries)
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₹1.3 L/yr - ₹1.6 L/yr
Field Operations Manager
(1 salaries)
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₹36 L/yr - ₹46 L/yr
Data Analyst
(1 salaries)
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₹22.5 L/yr - ₹28.8 L/yr
Customer Support Representative
(1 salaries)
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₹4.1 L/yr - ₹5.2 L/yr
Hotel Captain
(1 salaries)
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₹1.5 L/yr - ₹2 L/yr
Production Runner
(1 salaries)
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₹16.8 L/yr - ₹21.5 L/yr
Thames Water News
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Regulators must not go soft on Thames Water now
- Thames Water has received proposals from six parties regarding investment in the company.
- Most of the proposals are conditional on achieving further regulatory support and accommodations.
- Thames Water's undisclosed 'support and accommodations' may refer to financial penalties for bad behavior and regulatory investigations.
- Regulators must not go soft on Thames Water in order to protect the customers and maintain the credibility of the regulatory system.
Guardian | 19 Mar, 2025
Thames Water data reveals raw sewage discharges in rivers rose 50% in 2024
- Thames Water discharged a record 50% more raw sewage into rivers in England in 2024 compared to the previous year.
- The company released almost 300,000 hours of raw sewage, up from 196,414 hours in 2023.
- Thames Water secured a £3bn emergency debt bailout to prevent collapse, which faced opposition from environmental campaigners and creditors.
- The company's sewage treatment works accounted for nearly 90% of the raw sewage discharges in 2024, prompting concerns about infrastructure.
- Thames Water is seeking a 59% increase in household bills over five years to fund infrastructure repairs, higher than approved by the regulator.
- Concerns have been raised about illegal sewage discharges from Thames Water's facilities, with some incidents deemed to have breached permit rules.
- Officials aim to reduce spills per sewage overflow to 10 by 2050, with an average of 45.2 spills per overflow reported in 2024.
- Thames Water attributed the increase in sewage discharges to weather conditions but emphasized investments in infrastructure improvement.
- Transparency measures, like real-time data mapping, have been introduced by Thames Water to address concerns over sewage discharges.
- Ongoing investigations by environmental agencies and regulatory bodies are focusing on illegal sewage discharges by water companies, including Thames Water.
Guardian | 18 Mar, 2025
Appeal court rules in favour of £3bn bailout for Thames Water
- The court of appeal has upheld Thames Water’s £3bn emergency bailout loan.
- Both environmental campaigners and a small group of Thames creditors had appealed against the loan, arguing that the costs were not in the public interest.
- Thames Water, with debts of £19bn, can now work towards restructuring its finances and securing new investment.
- The bailout includes £1.5bn in cash from creditors and an additional £1.5bn for an appeal to increase bills beyond the permitted limit set by the regulator.
Guardian | 17 Mar, 2025
Thames Water on TV: pity the staff, this place is decrepit
- Thames Water: Inside the Crisis, a BBC Two documentary, sheds light on the challenges faced by frontline staff due to financial issues at the UK's largest water company.
- The documentary captures employees struggling with aging equipment at the Mogden sewage plant in west London and highlights the impact of lack of investment and workforce cuts over the years.
- The company's motivation for the film seems to include seeking customer acceptance for higher bills to fund new infrastructure, amid rising debts and regulatory decisions on bill hikes.
- Thames Water's financial troubles are attributed to dividend extraction, debt accumulation, and inadequate environmental regulation enforcement, leading to a complex situation involving bondholders and regulatory scrutiny.
- While the CEO acknowledges the need to fix the situation, blame is deflected from shareholders and management, with focus on broader factors contributing to the crisis.
- The documentary reveals internal perspectives on past financial decisions and the current legal battles between bondholders, potentially impacting Thames Water's future financial restructuring or nationalization.
- With current shareholders facing losses, the outcome of the bondholder dispute will shape the company's fate and determine the extent of financial losses and restructuring required for long-term viability.
- Viewers are left questioning the accountability of bondholders and the need for sustainable solutions beyond short-term fixes, emphasizing the importance of transparent communication and strategic decisions at the board level.
- Thames Water: Inside the Crisis provides a sobering look at the complexities of financial mismanagement in a critical utility sector, prompting reflections on the implications for stakeholders and the future of the company.
- The first episode of the documentary airs on BBC Two, offering a deep dive into the challenges and uncertainties surrounding Thames Water's operations and financial predicament.
Guardian | 16 Mar, 2025
Thames Water begs to be spared fines and costs, warning bidders will walk away
- Thames Water is seeking leniency on billions of pounds of costs and fines over the next five years to attract new investors.
- The struggling water company aims to find a buyer within eight weeks, requesting significant allowances on penalties and costs from the regulator Ofwat.
- Thames fears investors will walk away without these allowances, leading to potential financial collapse.
- The company met with regulators to delay legal challenges and avoid spooking bidders like CK Infrastructure and KKR.
- Thames needs new owners to inject cash, with failure potentially leading to a special administration regime.
- Despite rejecting a demand for a 59% bill increase, Ofwat allowed Thames a 35% rise, prompting an appeal from Thames.
- Thames aims for minimal responsibility in cost overruns, suggesting customers bear a significant burden.
- The company faces fines, with projections of £428 million by March 2027 and potential fines for environmental failings.
- Creditors' involvement in restructuring talks raises concerns over their influence on Thames's strategy.
- Thames Water's lenders aim to prevent temporary nationalization to safeguard investments and improve outcomes.
Guardian | 14 Mar, 2025
Thames Water faces court claim that £3bn bailout is ‘poor, short-term fix’
- Environmental campaigners are launching an appeal against the £3bn emergency loan granted to Thames Water, arguing that the costs of this short-term fix are not in the public interest.
- The debt package for Thames Water includes almost £1bn in interest payments and financial adviser fees, and campaigners claim it aggravates the company's financial issues.
- Thames Water, with 16 million customers and 8,000 employees, has been on the brink of collapse with debts of around £19bn.
- The campaigners argue that special administration, a cheaper option, would be more beneficial for the public.
Guardian | 11 Mar, 2025
Why is Thames Water getting £3bn and will it save it from collapse?
- Thames Water has secured court approval for up to £3bn in emergency debt, helping it to avert imminent collapse.
- The debt package is crucial for Thames Water, the provider of water and sewage services to a large portion of the UK population, to stabilize its finances.
- Thames Water faced a cash crisis, prompting the need for the debt deal to avoid government intervention through a temporary nationalization.
- The high court approved the debt agreement, allowing Thames Water access to £1.5bn upfront with additional funds extending its lifeline to May 2026.
- The company must attract new equity investors to tackle its significant debt burden and invest in infrastructure improvement.
- Various bids from potential owners, including Covalis Capital, Castle Water, CK Infrastructure, and KKR, are being considered for Thames Water.
- The debt deal reduces the likelihood of special administration, but government involvement remains a possibility if no acquisition agreement is reached.
- Thames Water's regulator, Ofwat, had previously approved bill increases for the utility, and the recent court ruling does not alter this decision.
- The restructuring costs following the debt deal could impact Thames Water's creditors, potentially leading to losses for them.
- Thames Water's debts escalated significantly under various ownerships, with debt levels reaching about £19bn by the end of last year.
Guardian | 19 Feb, 2025
Thames Water wins court backing for £3bn debt package
- Thames Water has won court approval for an emergency debt package worth up to £3bn to prevent the collapse of the company.
- The deal includes £1.5bn in cash and up to £1.5bn for the company's appeal to increase bills.
- Thames Water, with 16 million customers and £19bn in debt, has struggled with underinvestment and sewage overflows into rivers and seas.
- The court approval will allow the company to continue operating, strengthen its financial resilience, and progress the turnaround.
Guardian | 18 Feb, 2025
Thames Water launches appeal for permission to raise bills even higher
- Thames Water is appealing to the UK's competition regulator for permission to raise customers' bills even higher than previously approved.
- The water company wants to raise bills from 2025 to 2030 by more than the 35% increase approved by Ofwat last year.
- Thames Water is on the verge of financial collapse and believes the approved increase will not allow the necessary investment and improvement in services.
- Clean water campaigners criticize Thames Water's appeal, calling for the company to be put into special administration and permanent public ownership.
Guardian | 14 Feb, 2025
A state clean-up may be the best bet for Thames Water | Nils Pratley
- Thames Water is facing a potential debt increase of £3bn in addition to its current £19bn debt, which may not be sustainable.
- Thames Water's request for bigger bill rises than the 35% permitted by the regulator is yet to be determined by the high court.
- Ofwat will investigate whether Thames Water has breached its obligations by not delivering environmental upgrades on time.
- Special administration, also known as temporary nationalization, is being considered as a potential solution for Thames Water's deep-rooted crisis.
Guardian | 13 Feb, 2025
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Thames Water FAQs
When was Thames Water founded?
Thames Water was founded in 1989. The company has been operating for 36 years.
Where is the Thames Water headquarters located?
Thames Water is headquartered in Reading.
What are the pros and cons of working in Thames Water?
Working at Thames Water comes with several advantages and disadvantages. It is highly rated for work life balance, job security and work satisfaction. However, it is poorly rated for promotions / appraisal, skill development and salary & benefits, based on 2 employee reviews on AmbitionBox.
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