Senior Manager

Roles and Responsibilities
Responsible for providing phone  chat email and videocall based technical assistance
Provides L1  L2 remote support
Principle duties and responsibilities
Provides L1  L2 remote support on all 5 operating systems Linux Mac Windows Chrome and Android with basic OS troubleshooting techniques and documented escalation procedures
Provides L1  L2 remote support to the point of installation and basic use if required need to escalate or file bug with application owners
Desired Candidate Profile
Working knowledge of Windows OS and basic knowledge on Linux OS
Working knowledge of PC architecturetechnology
Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines