ServiceNow CSM portal development

ServiceNow Customer Service Management(CSM) Portal Development.

Job Overview:
We are looking for an experienced and highly skilled ServiceNow CRM Portal Developer to join our team. The ideal candidate will have strong experience in developing, customizing, and configuring the ServiceNow platform, with a specific focus on building and enhancing the CRM portal. The developer will work closely with business analysts, product owners, and other stakeholders to deliver solutions that enhance the user experience and meet business requirements.

Key Responsibilities:

• Design, develop, and configure ServiceNow CRM Portal using ServiceNows out-of-the-box capabilities and customizations.
• Develop ServiceNow portal widgets, custom UI pages, and business rules to meet specific client needs.
• Collaborate with internal teams and clients to understand requirements, provide technical solutions, and enhance the CRM portal functionality.
• Customize the ServiceNow Service Portal and UI framework for an optimized and user-friendly experience.
• Develop and maintain integrations between ServiceNow and other enterprise applications and CRM systems.
• Implement best practices for ServiceNow development, ensuring scalable and efficient solutions.
• Create and maintain documentation for the development processes, code, and portal configurations.
• Troubleshoot, test, and debug issues related to CRM portal functionalities.
• Collaborate with ServiceNow administrators to manage and maintain configurations, as well as identify and resolve issues.
• Ensure a seamless and optimized user experience across different browsers and devices.
• Conduct code reviews, performance tuning, and contribute to continuous improvements of the platform.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) certification.
• Experience working with Agile methodologies.
• Knowledge of ServiceNow best practices for customization, scripting, and integration.
• Prior experience with CRM systems and how they integrate with ServiceNow.

Work type: Remote

Work Timings: General Shift