Platform Analytics Specialist

• Custom Reporting: Developing tailored reporting solutions in conjunction with our Email and Programmatic Marketing teams.
• Data Visualization Maturation: Elevating our internal reporting standards and data presentation.
• User and Permissions Audits: Performing regular audits across multiple platforms.
• Change Control Management: Supporting change control processes, especially for reporting platforms.
• Knowledge Management: Leading documentation and knowledge-sharing efforts for assigned responsibilities.

• Manage Tableau Server site configuration and functionality for optimized performance.
• Execute thorough user and permissions audits and ensure compliance with internal access policies.
• Collaborate with technical and business teams to troubleshoot and resolve data connection, dashboard, and reporting issues.
• Lead quality assurance and testing efforts for Tableau UI, especially during system upgrades.
• Manage Tableau licenses, ensuring proper allocation and renewal in line with organizational needs.
• Contribute to reporting platform support
• Provide Tableau desktop application support

2-4 years of experience in Tableau Server administration, including:

• Site management
• UI troubleshooting, QA, and participation in upgrades
• Dashboard and reporting troubleshooting
• License management and user administration
• Data source connection troubleshooting
• Tableau Desktop support

• Tableau Server Administration: Strong experience with site, user, and license management.
• Troubleshooting Proficiency: Skilled in resolving access, permissions, and reporting issues, particularly during upgrades.
• Intermediate SQL: Competency to support data queries and integrations.
• Linux Fundamentals: Basic understanding, particularly for troubleshooting.
• Web Development Acumen: Familiarity with HTML and CSS to support front-end reporting requirements.

• Fluent English: Excellent verbal and written communication.
• Organizational Ability: Strong prioritization and task management.
• Collaborative Experience: Proven experience working with both technical and non-technical teams.
• Knowledge of Platforms: Experience with Jira or other ticketing systems, Confluence or similar wikis.

• Related Platforms: Knowledge of ELK stack (Kibana, Grafana, Superset).
• Industry Knowledge: Experience with email marketing and/or programmatic advertising.
• Structured Knowledge Management Experience: Experience in formalized knowledge management processes or documentation standards