Server Support L3 Engineer

This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.

• Broad technical knowledge on ISS solutions - Installing, Configuring Troubleshooting of Synergy, Superdome, Apollo, Proliant DL servers, C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet FC, ProLiant Blades Storage Blades
• Operating Systems Knowledge - Install, configure, administration and troubleshoot RHEL/SUSE(as Bare-Metal OS as VMs on Hypervisors)
• Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Knowledge on DAS Storage HBAs - Smart Array /RAID, SSDs SAS, SATA etc
• Disaster Recovery planning and conducting DR tests.
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• Linux Vulnerability assessment and Mitigation
• HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution
• Knowledge on Patch deployment solutions - Redhat Satellite , SuSE Manager
• Troubleshooting performance related issues on HW and Operating system
• Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX
• Strong understanding of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc)
• Should be ready to work in 24x7 rotational shifts and on weekends.
• Good written and verbal communication skills (Mandatory).
• Zeal for going the extra mile to solve customer issues.

• Bachelor s degree in Engineering (or Equivalent).
• Experience: Minimum 6-7 years of experience in Enterprise Servers and Linux technical support
• Should possess strong knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
• Relevant certification on the latest track like HPUX / RHCSA / RHCE will be an added advantage.
• Flexible to work in 24X7 support environment
• ITIL certification is an added advantage

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} #india #operations Services Specialist