This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you.
What you ll do:
Resolve customer s issues via telephone, email, or remote sessions.
Reproducing issues in inhouse Lab.
Identify and escalate issues in a timely manner to vendor according to process guidelines.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
Maintain quality on case documentation, SLA timeframes and operational metrics.
Performs within the Productivity Measure of the team (scorecard).
Handle Problem Management, Post Incident Reviews and RCA.
Admin, Operate and Manage VMware NSX-T and vSphere Datacenter.
Strong knowledge in installing, patching, upgrading NSX-T environments.
Understanding of IP, subnets, masks, switching, routing, firewalls, load balancers etc.
Overlay network, Logical switching implementation and management.
Deploy, Configure and Manage NSX-T Edge Nodes.
Configure and Manage Tier-0 and Tier-1 Gateways
Configure and Manage Distributed Firewall Policies.
Knowledge on Micro-Segmentation
Configure and Manage Gateway Firewall Policies.
NSX-T Datacenter Services such as Load Balancer, NAT, DHCP, VPN
Good working knowledge in ESXi and vCenter.
Understanding of AD, DNS, DHCP.
Troubleshooting network problems and outages.
Experience with Network configuration and automation.
Strong knowledge on Physical Network and Storage technologies.
Basic knowledge on Linux Operating Systems.
Knowledge on VMware Cloud Foundation VCF is an added advantage.
What you need to bring:
Bachelor s degree in Engineering (or Equivalent).
Minimum 8 years of relevant experience in Enterprise Managed Service environment.
Certification on the latest track of VMware VCP and CCNA is an added advantage.
Flexible to work in 24/7 environment.
Minimum level should be SPE if applying as part of Internal Job Posting.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Lets Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#india #operations
Job:
Services
Job Level:
Expert
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.