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Zensar Technologies
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244 Zensar Technologies Jobs
DIGITAL SECURITY - IAM - SAILPOINT
5-10 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
DIGITAL SECURITY - IAM - SAILPOINT
Zensar Technologies
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
- Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
- Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
- Manage and resolve support tickets, ensuring timely and effective solutions.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles.
- Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
- Assist in the development and maintenance of support documentation and knowledge base articles.
- Experience with RESTful APIs and integration with other systems.
- Participate in on-call support rotation as needed.
- Provide training and guidance to junior support engineers.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
- Certification in SailPoint IdentityNow or other IAM solutions.
Employment Type: Full Time, Permanent
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Zensar Technologies Benefits
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical 
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