Lead Design Engineer (Cloud Engineering) - Scheduling Team Lead

 Job Responsibilities : 

Provide leadership to a group of Scheduling Operators to support Tidal workload automation tool and ensure the platform’s high availability and efficiency.
Train, guide and support Tidal customers to meet their development and operations needs
Create and own a scheduling roster to provide 24x7 support.
Work with the automation engineers on Tidal monitoring, reporting and analytics and be proactive in production support
Provide technical consultancy for new projects requiring implementation setup with consideration of existing automation jobs.
Take ownership of Incidents and Requests assigned to the team, ensuring they are SLA compliant.
Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process.
Communicate effectively to both internal and external users.
Escalate and manage incidents when you experience an extended service outage, or service levels are not being met.
Ensure incidents and requests:
Accurately record resolution of Incidents and Service Requests to quality standards for future investigation.
Accurately record and prioritize and manage Incidents and Service Requests against suitable SLAs and resolution targets.
Restore normal service operation as quickly as possible, investigating, diagnozing and resolving incidents where possible.
Continuously monitor Automation queues for new requests.
Identify candidates for Problem Management and feed into the Problem Management process
Team Role

Actively monitor the teams’ workflow to ensure all incident and requests are being completed within SLA.
Be self-motivated to explore evolving technologies and identify potential opportunities for increasing your skillset.
Encourage knowledge sharing across different tiers of support aiming to maximize the first-time fix rate at the Service Desk
Through the effective use of a knowledge base, ensure sharing and transfer of knowledge both within the immediate team and across other teams within IT Service Delivery.
Identify cost effective opportunities for improvement and recommend solutions to meet customer and user requirements, where appropriate.
Engage with the Automation SME Lead, look for opportunities for team development in a manner consistent with company policy and procedures
Develop internal team processes to ensure the integrity and quality of the service provision is maintained. Where possible, look for and propose opportunities for improvement
Participate in an on-call roster to provide 24x7 support
Overtime as required, e.g. (power down, application patches and fixes, in the production environment.
Escalate and manage situations arising from customer issues to Manager.
Must have the drive to work closely and build successful working relationships with our American partners.
Experience working with Windows Server, including Active Directory
Flexible, self-motivated, team player, “get-it-done” personality
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Ability to multi-task and context-switch effectively between different activities and teams


 Job Qualifications 

Required Qualifications:

Minimum 3 years of Professional Degree i.e BCA, B-Tech, MCA , MTech etc.8+ years of technology experience of increasing scope and responsibility (e.g. scheduling) expertise in Tidal Workload Automation or IBM Tivoli Workload Scheduler or any other major job scheduling tools such as Control-M3+ years in a leadership role in operations of technology Experience with job design, administration and maintenance of jobs in distributed and/or mainframe environments. Experience in troubleshooting and resolving scheduling issues. Excellent written and verbal communication skills. Be self-motivated and willing to learn new technologies

Preferred Qualification:

Strong working knowledge of industry-standards scheduling management tools. Demonstrated, successful experience working in a matrixed, multi-vendor technology environment. Demonstrated ability to work effectively and efficiently under pressure in high visibility incidents. Strong, functional knowledge of PowerShell or Python scripting AWS and/or Azure experience is a plus.