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4 Zendesk Jobs in Pune

Zendesk Business Analyst

5-10 years

₹ 5.5 - 14L/yr (AmbitionBox estimate)

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Pune

2 vacancies

Zendesk Business Analyst

Xoriant

posted 22d ago

Job Role Insights

Job Description

Zendesk Functional Consultant
Description - External
Job Responsibilities:

  • The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customer’s needs.
  • Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.
  • Responsible for onboarding and introducing the Zendesk platform to new users
  • Responsible for training the Customer how the configure Zendesk and recommend best practices
  • Collaborate with the Zendesk Team
  • Provide assistance with technical issues
  • Revise existing configuration and suggest improvements
  • Willingness to work in continuous night shift to support US customers.


Job Skills:

  • Knowledge of Zendesk CRM and Zendesk administration
  • Preferably Zendesk Support Administrator Expert Certified
  • Business Analyst skill set to understand and capture customer requirements.
  • Ability to troubleshoot software-related issues
  • Experience in project management is a plus
  • An analytical mind with problem-solving abilities
  • A team player with excellent communication and presentation skills
  • Customer service orientation
  • Interpersonal skills
  • BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus
  • Experience with remote desktop applications and help desk software is a plus
  • Prior experience in tech support, desktop support, or a similar role is a plus
  • Experience Required: 2 or more years of experience in using Support/Helpdesk systems


Employment Type: Full Time, Permanent

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What people at Xoriant are saying

4.6
 Rating based on 2 Business Analyst reviews

Likes

Overall good experience

  • Salary - Excellent
  • +6 more
Dislikes

Lack of parking space.

Read 2 Business Analyst reviews

Business Analyst salary at Xoriant

reported by 33 employees with 3-10 years exp.
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₹5.2 L/yr - ₹17.1 L/yr
15% more than the average Business Analyst Salary in India
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