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62 Yokogawa Jobs
Customer Service Engineer
1-6 years
Bangalore / Bengaluru
1 vacancy
Customer Service Engineer
Yokogawa
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RESPONSIBILITIES
Customer Order Processing
Record and process customer orders and follow predefined protocol based on how the order came through (e.g., by email, telephone, personal contact).
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to establish contact and build rapport.
Customer Relationship Management (CRM) Data
Ensure that basic customer details held in the system are accurate and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Product/Service Information
Provide basic product/service information and respond to basic customer questions about the product/service.
Resolving Customer Issues
Respond to basic customer issues such as returns and escalate issues appropriately.
Customer Needs Clarification
Interview the customer, using a simple standard sales script, to clarify the customers requirements.
Operational Compliance
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Renewals
Support in providing service to customers or ensuring the right colleague to supply service to encourage continued use of the organizations products/services.
Behavioral Competencies
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, acts consistently with the organizations policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.
Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.
Skills
Customer-Focused Approach
Works under supervision at an elementary level to orient the sellers organization around delivering to the key needs of their customers.
Leverages Digital Communications with Customers
Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.
Masters Service Conversations
Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
Navigates Customer Challenges
Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.
Strengthens Customer Connections
Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
Builds Customer Loyalty
Works at a basic level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works under close supervision.
In-Depth Questioning
Works under supervision at an elementary level to explore a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
Initiates Compelling Sales Conversations
Works under supervision at an elementary level to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
Service Into Sales
Works at a basic level to recognize sales opportunities during service interactions to enhance overall customer service. Typically works under close supervision.
Builds Rapport
Works under supervision at an elementary level to quickly and effectively establish trust within the buying centers in the client s organization.
Knows the Buying Influences
Works under supervision at an elementary level to accurately identify and understand the key buying influences pertaining to an opportunity.
Manages Buyer Indifference
Works under supervision at an elementary level to acknowledge and ask questions to understand the circumstances surrounding client indifference.
Understands Issues/Motivations
Works under supervision at an elementary level to articulate why a client does or does not want a change based on their business objectives and challenges.
Education
Upper Secondary School
General Experience
Basic experience of simple office / operational systems (4 to 6 months)
Managerial Experience
None
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Employment Type: Full Time, Permanent
Read full job description
What people at Yokogawa are saying
Customer Service Engineer salary at Yokogawa
reported by
3
employees
with 2-5
years exp.
₹4
L/yr - ₹9
L/yr
21%
more
than the average Customer Service Engineer Salary in India
View more details
What Yokogawa employees are saying about work life
based on 560 employees
Flexible timing
Monday to Friday
International travel
Day Shift
Yokogawa Benefits
View more benefits
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Yokogawa Bangalore / Bengaluru Office Locations
Bengaluru Office
5th floor, 94/C, E-City Complex, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
Bengaluru
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Bengaluru Office
Plot No.96, Complex, Hosur Rd, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
Bengaluru
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