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Analyser Service Engineer
Yokogawa
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Product/Service Information
Provide advanced product/service information and respond to complex customer questions about the product/service.
Customer Order Processing
Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
Resolving Customer Issues
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Customer Relationship Development / Prospecting
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
Customer Relationship Management (CRM) Data
Monitor team members use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customers level of interest and to identify and respond to areas requiring further information or explanation.
Renewals
Help drive customer renewals through exceptional service, supporting the sales teams as required.
Operational Compliance
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Behavioral Competencies
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others ideas and input.
Employment Type: Full Time, Permanent
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People are getting interviews at Yokogawa through
People are getting interviews through
(based on 21 Yokogawa interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
29%
14%
14%
14%
5%
5%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Yokogawa are saying
Analyzer Service Engineer salary at Yokogawa
reported by
3
employees
with 9-12
years exp.
₹10
L/yr - ₹16
L/yr
137%
more
than the average Analyzer Service Engineer Salary in India
View more details
What Yokogawa employees are saying about work life
based on 483 employees
Flexible timing
Monday to Friday
International travel
Day Shift
Yokogawa Benefits
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Yokogawa Bangalore / Bengaluru Office Locations
Bengaluru Office
5th floor, 94/C, E-City Complex, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
Bengaluru
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Bengaluru Office
Plot No.96, Complex, Hosur Rd, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
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