Store Business Manager

A Store Manager at ZenoHealth acts as an important link between strategy and

execution. He/she drives the store towards achieving all assigned metrics of Store Sales,

Conversions, Customer satisfaction, etc., and is responsible for keeping a high level of

morale among the store staff, developing them, controlling attrition, and ensuring

smooth operations at the store.

• Responsibilities Area Activities expected to be performed by a ZenoHealth Store

Manager Customer focus: Driving Net Promoter Score

• Greeting customers when they enter the store and coaching the team to do the

same

• Displaying commitment towards providing exceptional Customer Service and

ensuring that ZenoHealth associates also treat Customer Satisfaction as a priority

• Dealing with customer service issues such as queries and complaints at the store

level and ensuring this is consistent with the team

• Striving to have long-lasting and fruitful relationships with each of our customers

Driving sales vs. plan

• Driving the sales of the store to meet the allotted targets by allocating the targets

to the store staff

• Developing a culture of high-sales performance expectations, i.e., Sales

Leadership

• Motivating and inspiring the store team to drive for results
• Assessing capability and establishing performance priorities at group level People

development (Attrition Control)

• Assisting in recruiting and selecting high potential staff Providing effective on-

the-job training and guidance to team members making use of company training

modules

• Delivering clear, motivating, and constructive feedback in a timely manner to all

retail associates

• Evaluating the training needs of store associates and working closely with the

L&D department to execute the developmental plan

• Understanding the reasons for attrition and taking measures to control it.
• Cash & Inventory Management.Role & responsibilities