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3 Wipro Customer Service Representative Jobs

Customer Service Representative

0-3 years

₹ 3.08 - 4L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Noida, Gurgaon / Gurugram

100 vacancies

Customer Service Representative

Wipro

posted 2d ago

Job Description

Summary

  • Customer service through calls.
  • Ensure timely and accurate service delivery at defined productivity levels.
  • Build client and domain knowledge to be able to deliver resolution in the first conversation.
  • Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
  • Maintain internal and client level delivery quality on calls, chats and email conversations.
  • Adhere to customer service attendance and accountability policies.
  • Execute issue / query resolution and ensure proper documentation and follow-up.
  • Identify, share and support operational improvements.

Relevant Experience

  • Excellent communication skills.
  • Should be flexible to work in rotational shifts.
  • Proficient in computer usage and basic knowledge of MS Office.
  • Defined career roadmap that offers growth opportunities.
  • Performance based incentive program.
  • Investment in talent development and skills enhancement.
  • Work life balance with any 5 day work week.
  • Collaborative environment with best in class professionals.

Category

International customer service - Voice


Working Conditions

Flexibility to work in 24*5 shifts (5 days working)


Education Skills

  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
  • Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience

Work Location

Noida


Employment Type: Full Time, Permanent

Read full job description

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Prepare for Wipro Customer Service Representative roles with real interview advice

What Customer Service Representative at Wipro are saying

3.5
 Rating based on 93 Customer Service Representative reviews

Likes

Not in customer service at all

  • Skill development - Good
  • +1 more
Dislikes

Night shift sucks and if organisation doesn’t need you then they will put you in PIP even if your performance is good and throw you out.

  • Salary - Bad
  • +4 more
Read 93 Customer Service Representative reviews

Customer Service Representative salary at Wipro

reported by 381 employees
Lock Unlock
₹1.9 L/yr - ₹5 L/yr
13% more than the average Customer Service Representative Salary in India
View more details

What Wipro employees are saying about work life

based on 53.5k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Noida Office
Plot no A1 - Sec 3,Noida Noida
201301
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